Head of Field Operations

Essential Functions : Field Strategy & Network Leadership As a key member of the mission delivery leadership team, actively contributes to field organizational strategic planning by managing, analyzing, and informing field strategy. Service Delivery, Quality & Performance Hold the field network accountable for timely, consistent, high-quality mentoring, educational programs, client intake, and other services.

Sparks Group has partnered with a non-profit providing the nation's largest network of volunteer business mentors, dedicated to helping entrepreneurs start, grow, and sustain their businesses.  This organization is seeking a Head of Field Operations to join their team.   If you have 10+ years of progressively responsible field, network, program, or operations leadership, including 5+ years leading managers or senior volunteer leaders.
Apply now!


Essential Functions:

Field Strategy & Network Leadership

• As a key member of the mission delivery leadership team, actively contributes to field organizational strategic planning by managing, analyzing, and informing field strategy.
• Collaborate on and execute the national field strategy, operating model, annual priorities, budget, and performance framework.
• Lead Regional Vice Presidents and establish clear expectations for district, chapter, and volunteer leadership performance.
• Assess field capacity, chapter health, leadership succession, geographic coverage, and structural needs; recommend interventions and organizational changes.
• Develop and implement annual field leadership development and succession plans, including identification of leadership needs, readiness gaps, and potential successors.
• Coordinate annual field budget allocations and communicate requirements, timelines, and available resources to field leadership.
• Manage field resources within financial policies and budget parameters established by the Finance and Compliance teams.

Service Delivery, Quality & Performance

• Hold the field network accountable for timely, consistent, high-quality mentoring, educational programs, client intake, and other  services.
• Oversee mentor-quality, volunteer-capability, certification, service-adoption, and continuous improvement systems.
• Use service, volunteer, chapter, client-feedback, and business-outcome data to identify risks, gaps, and improvement priorities.
• Responsible for overseeing and delivering major field training and education – including in-person, remote, and asynchronous opportunities.

• Partner with Regional and District leaders to address operational challenges, volunteer concerns, and leadership transitions.
• Monitor Field resource needs and recommend allocation adjustments based on operational performance, capacity, and service delivery needs.

Enterprise Leadership & Risk

• Partner with other executive team and functional leaders to enable the field to achieve organizational objectives.
• Partner with  teams to plan, communicate, and implement initiatives affecting field operations.
• Coordinate consistent implementation of policies, programs, and tools across the field.
• Collaborate as a review committee member on escalated field investigations, corrective- action decisions, and sensitive volunteer or chapter matters within established decision rights, consulting with Compliance on applicable policies and processes.
• Represent field needs in enterprise planning and communicate strategic decisions, expectations, and performance results throughout the network.
• Collaborate cross-functionally to improve field operations through scalable processes that strengthen consistency, efficiency, quality, compliance, and the volunteer experience.
• Regular national travel to chapters, districts, regions, meetings, and events; approximately 25% travel anticipated.
• Perform other duties as assigned.

Personnel Management:

• Build, lead, coach, and evaluate a high-performing national Field Operations team.
• Establish clear responsibilities, operating rhythms, development plans, succession pathways, and performance expectations for paid staff and senior volunteer leaders.

Supervisory Responsibilities:

• Direct reports: Director, Field Operations; Manager, Volunteer Capability & Quality; Director, Service Delivery & Performance; Regional Vice Presidents.
• Interview candidates and make sound hiring or engagement recommendations and decisions within delegated authority.
• Assign work, establish procedures and standards, monitor performance, coach development, and complete formal evaluations.
• Address performance or conduct concerns and make promotion, discipline, or separation recommendations or decisions within policy and delegated authority.

 Education:

• Bachelor's degree in nonprofit management, business, organizational leadership, public administration, or a related field required; advanced degree preferred.

• Any equivalent combination of training, education, and experience that demonstrates the ability to perform the essential functions of the position may be considered.

 

 

Experience:

• 10+ years of progressively responsible field, network, program, or operations leadership, including 5+ years leading managers or senior volunteer leaders.
• Demonstrated success leading a large decentralized, chapter-based, membership, franchise, or volunteer-powered service network.
• Experience managing performance, organizational change, complex escalations, budgets, and cross-functional implementation.

#LI-DA2

------------------------------------------------------------------

This job is Fully Remote.

Pay Range: Salary $175,000.00 to $185,000.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

------------------------------------------------------------------

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.