Head of Employee Experience

Cavh Hvac

  • Clearwater, Florida
  • 30+ days ago

    Highlights

    LMS Build-Out: Support team working on building CAVH’s training modules (Rebar SOPs, estimating guidelines, manufacturer training, PM guide, Sales Training etc). Employee Growth Tracking: Maintain training completion records; highlight skills gaps or readiness for advancement prior to end of year reviews or quarterly reviews with department leads.

    Numbers & Facts

    LocationClearwater, Florida

    Description

    Key Responsibilities:

    Recruiting & Onboarding

    • Hiring Process:
      • Own job postings, candidate screening, reference checks and interview coordinating with managers.
      • Develop job postings matching the needs of each department. (Estimating, Bid Coordinators, PMs, Sales, business development etc.)
      • Create welcome gifts personalized to each department and new hire.
    • Onboarding:
      • Manage 30/60/90 day training checklists
      • Make sure new hires have all the resources they need prior to start date, so that they hit the ground running first week.
      • Coordinate with department Managers on this to get everything ready
      • Tracking progress and providing feedback to leadership
    • Training:
      • Coordinate with department leads to schedule technical and software training, pertaining to new hire role, making sure there are no gaps in resources.
    • Benefits and eligibility:
      • Making new hires aware of their potential benefits provided, Isolved employee market place discounts, Qualifying life events changes.

     

    Training & Development

    • Training Library Management: (Microsoft Teams) Maintain updated SOPs, product guides, and software manuals. (Rebar, Orgzit, Cookware, Edge, Specs etc.)
    • LMS Build-Out: Support team working on building CAVH’s training modules (Rebar SOPs, estimating guidelines, manufacturer training, PM guide, Sales Training etc).
    • Vendor Training Coordination: Schedule and track product training sessions, manufacturer visits. (Loren Cook, Titus, Pottorff, etc.). Coordinate with department leads to schedule ongoing training specific to department needs.
    • Employee Growth Tracking: Maintain training completion records; highlight skills gaps or readiness for advancement prior to end of year reviews or quarterly reviews with department leads.

    Policies, Compliance & Employee Relations (Working closely with VP of Finance)

    • Policy Development:
      • Maintaining employee handbook (attendance, PTO, In-Office, hybrid schedules, standards, equipment policies).
      • Certain policies may need to be developed to get compliance within the company/department and that will in turn create a better work flow. 
    • Compliance Oversight:
      • Ensure compliance with labor laws, OSHA, and HR best practices. (Making sure, HR education videos are being completed, sexual harassment, prohibited conduct, privacy and confidentiality etc.)
    • Employee Relations: Act as neutral point of contact for employee concerns; escalate patterns to leadership. In turn taking appropriate disciplinary action for employees who violate policies.
    • Documentation: Manage confidential employee files, performance notes, and signed policy acknowledgments.

    Performance Management

    • Performance Process Ownership: Build and track 90-day (onboarding reviews), quarterly, and annual reviews.
    • Improvement Plans: Document and track performance improvement steps when needed.
    • Career Path: Document and communicate career ladders for each department ex. (Associate Estimator, Estimator Senior Estimator Leadership)
    • Retention Tracking: Conduct stay interviews, exit interviews, and report on turnover trends.

    Culture, Engagement & Retention

    • CAVH Culture Programs: Support pod structure, Kahoot Fridays, TopGolf events, team outings, birthdays/anniversaries.
    • Recognition: Support incentive programs (Kahoot prizes, company milestones, people shoutouts).
    • Communication: Roll out company updates (Office schedules, policy changes, company development)

    Strategic Planning

    • Leadership Support: Collaborate with department leaders to support employee experience and team morale. 
    • Org Chart & Salary Tracking: Keep updated headcount, org chart, keeping up to date on current position salary ranges, and regions.
    • Reporting: Provide leadership with staffing reports (headcount growth, turnover, training progress).
    • Vision Alignment: Support company’s G.R.O.W.T.H. mindset by building people-focused systems.
    • Scaling Infrastructure: Develop HR processes that grow with the company (hiring pipelines, standardized training, succession planning).
    • Culture Bridge: Act as a liaison between leadership and employees. 

     

    Culture & Engagement: 

    • Plan employee events, engagement activities, and recognition programs that foster team connection. 
    • Promote a positive, inclusive culture aligned with CAVH’s mission and values. 

    Ideal Candidates:

    • Bachelor’s degree in Human Resources, Business Administration, or related field required.
    • 3+ years of experience HR-related role
    • Advanced skills in Microsoft Office (Word, PowerPoint), Outlook, and HRIS systems. 
    • Strong organizational, interpersonal, and communication skills. 
    • Demonstrated discretion with confidential and sensitive information. 
    • Familiarity with employment law, benefits administration, and HR policy writing. 
    • Highly self-motivated with the ability to manage multiple priorities. 
    • Bonus: SHRM member or HR certification. 

    Benefits:

    • Competitive salary plus commission/bonus structure
    • Comprehensive medical, dental, vision, short-term and long-term disability insurance.
    • 401(k) with company match
    • Paid time off and holidays
    • Professional development and training opportunities

    Work Environment:

    ·      In office role with occasional travel to CAVH office locations


    Reporting Structure:

    ·      This role reports directly to the CEO, with dotted-line collaboration to the VP of Finance and Operations team. 

     

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