Highlights
4+ years of enterprise customer success or deployment experience at a Series A-D startup, ideally in healthcare or health tech (Big companies only work if the person truly owned the relationship & they are within healthcare). There is a lot of contracted ARR still to unlock, and you'll shape what enterprise customer success looks like at one of the fastest-growing AI companies in health tech.
Numbers & Facts
| Location | New York, NY |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | http://www.eclaroit.com |
Description
Head of Customer Success
Job Number: 26-01910
Job Number: 26-01910
Ready for your next career move? We are looking for a Head of Customer Success for our client in New York, NY.
Our client is dedicated to fostering innovation, collaboration, and professional growth. If you're eager to contribute your skills, take on new challenges, and grow with a team that values your potential, this opportunity is for you.
Position Overview:
- Our client, a fast-growing healthcare AI company, is hiring a Head of Customer Success to own its largest enterprise healthcare accounts.
- You'll take these relationships over from the CTO, who has led them so far.
- There is a lot of contracted ARR still to unlock, and you'll shape what enterprise customer success looks like at one of the fastest-growing AI companies in health tech.
- Applicants must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship
Responsibilities:
- Own 5-7 strategic enterprise accounts (specialty groups with 100+ locations and potential seven-figure contracts) and build personal relationships with C-suite stakeholders (~60% of the role)
- Mentor and lead a team of about 4 Deployment Strategists and Forward Deployed Engineers (~20%)
- Strengthen and pressure-test the existing deployment and CS playbooks, taking them from roughly 0.5 to 1 (~20%)
- Move pilots to go-live, shorten deployment timelines, and keep account health and NRR strong while preventing churn
- Spot technical problems in EHR/EMR integrations at a high level, and work with the FDEs and CTO to get them resolved
Required Qualifications:
- Direct enterprise account ownership in customer success or deployments (baseline requirement)
- 4+ years of enterprise customer success or deployment experience at a Series A-D startup, ideally in healthcare or health tech (Big companies only work if the person truly owned the relationship & they are within healthcare).
- Experience managing post-sales for technical products that require custom (not out-of-the-box) enterprise integrations, in healthcare or B2B SaaS
- Ability to quickly build personal relationships and trust with C-suite and executive decision-makers, so you can take ownership of key accounts right away
Preferred Qualifications:
- Solutions engineering background (a strong signal)
- 1+ year managing 1-2 or more direct reports (a strong signal)
Salary: $170000.00-$230000.00/year
If interested, you may contact:
Lisa Pelletier
Lisa.Pelletier@eclaro.com
646-695-2949
Lisa Pelletier | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
About Company
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.
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