A Head of Aftersales directs post-purchase operations, including service, parts, and customer support, to drive customer satisfaction, loyalty, and revenue growth. This leadership role ensures operational efficiency, often focusing on metrics like service capacity and parts inventory.
Numbers & Facts
Location
Sterling Heights, Michigan
Description
A Head of Aftersales directs post-purchase operations, including service, parts, and customer support, to drive customer satisfaction, loyalty, and revenue growth. They define strategic goals, manage technical support teams, and oversee warranty/complaint resolution. This leadership role ensures operational efficiency, often focusing on metrics like service capacity and parts inventory.