HCV Program Technician

Interviews applicants to obtain and verify all sources of the family’s income and assets to determine eligibility and financial responsibility of the applicant and makes adjustments, as deemed necessary. Specific duties include, but are not limited to the following: Greets customers warmly, ascertain their needs, and guide them to receive desired service.

Company located in downtown El Paso is looking for Customer Service Representatives.


Job Qualifications and Knowledge Requirements:

• Must have excellent communication skills (verbal and written).
• Must be bilingual (Spanish/English), spoken and written.
• Direct work experience providing customer resolution involving calculations and technical assistance is highly preferred.
• Must have ability to communicate with customers and resolve complaints via phone, email, mail, or text.
• Must have a minimum of three years’ direct customer service experience.
• Must be able to maintain professionalism under pressure related to multiple demands, high work volume and fast-paced environment.
• Must have strong organizational, interpersonal, initiative, and good judgment.
• Must have the ability to evaluate data and maintain records in an organized manner.
• Must have the ability to analyze, review, and complete reports within specific deadlines.

Specific duties include, but are not limited to the following:

• Greets customers warmly, ascertain their needs, and guide them to receive desired service.
• Interviews applicants to obtain and verify all sources of the family’s income and assets to determine eligibility and financial responsibility of the applicant and makes adjustments, as deemed necessary.
• Conducts briefing sessions to prospective applicants and participants.
• Issues participant requests for lease approval, prepares contract file and ensures all necessary forms are completed.
• Ensures that applicant files are up-to-date at all times.
• Ensures an executed contract and copy of the executed lease have been obtained, as well as any other necessary documentation, are in the participant’s file.
• Enters updated information for assigned waitlist interviews, as well as all other pertinent information, into internal database portal in an accurate and timely manner.
• Answers participant and owner/landlord inquiries in a timely manner and responds appropriately.
• Serves as a liaison between participants and owner/landlord and assists in bringing resolution for any issues that may arise between both parties.
• Compiles and tracks data to monitor special programs, including non-routine activities not conducted with regular vouchers.

Work Hours:

8:00am – 5:00pm (1 hour lunch).
 

$20/hr.


Position could become full time with the company.