HCSS HR Business Coordinator (HR Leave Management)

JOB SUMMARY:

Manages, coordinates, and directly supports administrative, business management, and staff activities within a Human Resources department. Performs responsibilities independently, exercising sound judgment and initiative to ensure continuity and efficiency across administrative and operational functions.

ESSENTIAL JOB FUNCTIONS:

• Develops and maintains the HR department website using HTML.
• Identifies opportunities to improve work processes and operational efficiency.
• Analyzes and standardizes procedures to enhance effectiveness and consistency.
• Prioritizes and manages daily work assignments to meet departmental objectives.
• Contributes ideas and recommendations for continuous process improvement.
• Supports cross-training efforts and collaborates with team members to enhance overall performance.
• Coordinates and supports HR-related programs and projects across departments.
• Serves as a primary point of contact for incoming communications, delivering professional, customer service-focused support.
• Responds to employee and candidate inquiries, including questions related to FMLA cases, and ensures inquiries are accurately documented and routed to the appropriate personnel for resolution.
• Provides timely, courteous, and accurate information while addressing general HR-related questions.
• Follows up on sensitive customer and candidate issues to ensure satisfactory resolution.
• Processes travel arrangements, registrations, and membership dues in compliance with established guidelines.
• Adheres to internal controls, policies, and reporting structures.
• Partners with HR departments to identify, document, and implement best practices for HR Shared Services functions, and to resolve process inefficiencies.
• Maintains accurate documentation related to customer interactions and case management activities.

MARGINAL OR PERIODIC JOB FUNCTIONS:

• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Basic knowledge of Human Resources principles and employment law.

• Ability to build effective partnerships and develop an understanding of business needs and priorities.

• Strong verbal and written communication skills.

• Developing presentation and facilitation skills.

• Demonstrated ability to influence and support customers at a moderate level.

• Strong analytical, problem-solving, and critical-thinking skills with the ability to manage multiple priorities and make decisions with minimal guidance.

• Maintains composure and professionalism in high-demand or time-sensitive situations.

• High attention to detail and strong issue resolution capabilities.

• Ability to maintain a high level of confidentiality when handling sensitive information.

• Ability to work independently and collaboratively in a team environment.

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Demonstrated initiative in developing leadership and supervisory skills.

REQUIRED EDUCATION / EXPERIENCE:

Associate degree or equivalent combination of education and experience, with a minimum of two (2) years of office-related experience.

EQUIPMENT:

Standard office equipment.

WORKING ENVIRONMENT / LOCATION OF POSITION:

Standard office environment. This position is onsite in Galveston, Texas.

OTHER:

Specific job requirements or the physical location of certain positions may designate this role as security sensitive, subject to the provisions of Section 51.215, Texas Education Code.

• This is a contract position through UTMB HealthCare Systems Staffing. While Teacher Retirement System (TRS) benefits are not included, employees working for Healthcare Systems Staffing can become eligible for the 401(k) retirement plan offered through UTMB Healthcare Systems Staffing.

Compensation

• Hiring Range: $23.00 - $24.00