HART Triage Coordinator

HART Triage Coordinator

Salary

Depends on Qualifications

Location

Houston, TX

Job Type

Regular Full-time

Job Number

17417

Department

Public Health Services

Division

Community Health & Violence Prevention Services

Opening Date

10/23/2026

Closing Date

12/19/2026 8:00 AM Central

• Description
• Benefits
• Questions

Position Description

If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Our Values:

HCPH embraces a foundation of progressive work anchored by the departments cornerstone values guiding our work to improve communitys health and well-being.

• Transparency- We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity- Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact -We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration- We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

Position Overview:

Holistic Assistance Response Team (HART) is a Harris County initiative that launched in March of 2022. The unarmed community responder team is comprised of a Crisis Intervention Specialist and an Emergency Medical Technician who are trained to respond to behavioral health, social services, and low acuity medical needs. The team responds to non-violent 911 calls diverted from the Harris County Sheriff's Office (HCSO) Emergency Dispatch Center (EDC); The goal of HART is to free up law enforcement officers to focus on addressing violent crimes, reduce unnecessary transport to the emergency rooms, connecting vulnerable residents to resources through both on-scene crisis response and case management follow up services to achieve long-term self-sufficiency.

The HART Triage Coordinator works closely with 911 communication officers in identifying eligible 911 calls for HART field response as well as case management services. The position is also responsible for providing short term, solution focused referrals and will be crossed-trained to serve in the field as a Crisis Intervention Specialist, as needed.

Duties & Responsibilities:

• Assist 911 Communications Officers in screening and triaging incoming emergency and non-emergency calls and texts for HART eligibility and appropriately diverting eligible calls to HART field teams for on-scene response.
• Communicate with 911 callers in a courteous, professional, culturally competent and trauma-informed manner. Provide brief crisis stabilization, emotional support, safety planning, and information and referrals to community-based services, using warm hand-offs, when possible.
• Coordinate with HART staff, 911 EDC personnel, HART field operations, other first responder agencies, and relevant stakeholders regarding HART availability, schedules, response protocols, service eligibility, and program updates.
• Accurately document calls, service needs, referrals, and other required information. Maintain and track data and contribute to reports, stories, and qualitative and quantitative measures demonstrating HART's activities and impact.
• Provide on-scene response as a Crisis Intervention Specialist, as needed, and participate in on-call coverage in accordance with program operation needs.
• Conduct follow-up contacts with residents as needed, assess services needed and preferences, provide appropriate referrals and service linkages, and delivery short-term, solution focused interventions when appropriate.
• Represent HART and the Community Health and Violence Prevention Services Division at community meetings, events, and other engagement activities. Engage community partners and stakeholders in requesting HART for on-scene response or case management services.
• Collaborate with the HCSO HART Program Coordinator, HART leadership, and other administrative staff to support quality assurance and continuous quality improvement activities, identify operational gaps and improvement opportunities, and provide guidance to HCSO personnel regarding HART protocols and practices.
• Serve as the central communication link between HART field teams and the 911 EDC; Monitor responder status, location, and welfare, and escalate safety concerns immediately.
• Other Duties: Perform other assignments and duties as required and/or necessary, including responding to an emergency event.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education/Experience:

• High School Diploma or equivalent with five (5) years of professional experience in emergency communications, telecommunications, dispatch, crisis response or support, social services, behavioral health, human services, public health, emergency management, criminal justice, public safety, or a health-related field.

OR

A bachelor's degree from an accredited college or university in social services, behavioral health, human services, public health, emergency management, criminal justice, public safety, or a health-related field, and one (1) year of professional experience in one or more of these disciplines or fields.

Licenses:

• Valid Texas Driver's License or the ability to obtain by date of hire.

Additional Requirements:

• Must obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within 12 months of hire date.
• Successful completion of the HART Field Responder training.
• Successful completion of the Harris County Sheriff's Office (HCSO) Emergency Dispatch Center (EDC) required training.
• Successful completion of a criminal history background check in accordance with the Federal Bureau of Investigation (FBI) Criminal Justice Information Services (CJIS) security requirements.

Knowledge, Skills and Abilities:

• Ability to prioritize a multitude of tasks and handle a variety of projects simultaneously.
• Ability to maintain a high level of confidentiality for safety of callers and staff.
• Ability to learn new technology systems and implement within scope of duties.
• Experience developing collaborative relationships with community stakeholders and partners.
• Proficient in correspondence and reports and assist in the processing of documents as required
• Demonstrated proficiency with computer and related software (i.e. Microsoft Office 365)
• Excellent communication skills, both oral and written
• Communicate and liaise with HCSO 911 EDC employees, other agencies, and the public in a knowledgeable, efficient, and courteous manner
• Create, maintain, and update critical files in an organized manner
• Answer telephone calls and text messages, resolve issues, provide information, and multi-task
• Handle confidential and sensitive information in a discreet manner
• Receive, process, and disseminate HART calls for service efficiently to attain an appropriate and timely public safety response
• Independently initiate action consistent with existing HART policies and procedures, based upon observed situations, and utilizing sound judgment

Core Competencies:

• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
• Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.

NOTE:Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Language:

• Bilingual in Spanish.

General Information

Position Type and Typical Hours of Work:

• Full-time: 10-hour shift, 4 days/week; evenings, overnight, and weekends as necessary; hours will vary earlier or later based upon department, program and operational needs. overtime and/or varying duty hours as deemed necessary; including weekends, holidays with an excellent attendance record

Work Environment:

• This position requires flexibility and adaptability to work in both professional office and field environments, including travel to external locations for site assessments, meetings, community engagement, and other assigned activities, with potential exposure to varying outdoor weather conditions.

Physical Demands:

• This position requires frequent lifting, carrying, pushing, and pulling objects weighing up to 10 lbs. They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs.

Work Location:

• Harris County Public Health: 1111 Fannin St. Houston, Texas. 77002.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the Countys behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate degree
• Bachelors Degree
• Masters Degree or higher
• N/A; No Degree

02

Which of the following best describes your bachelors degree field of study?

• Social Services
• Behavioral Health
• Human Services
• Public Health
• Emergency Management
• Criminal Justice
• Public Safety
• Health-Related Field
• Other Related Field
• I do not have a degree

03

Which of the following best describes your verifiable years of professional experience in emergency communications, telecommunications, dispatch, crisis response or support, social services, behavioral health, human services, public health, emergency management, criminal justice, public safety, or a health-related field.

• Less than five (5) years of experience.
• Five (5) years or more of experience.
• I do not have this experience.

04

Please provide details about your verifiable experience related years of professional experience in emergency communications, telecommunications, dispatch, crisis response or support, social services, behavioral health, human services, public health, emergency management, criminal justice, public safety, or a health-related field. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your applications employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.

05

How many years of professional experience do you have in social services, behavioral health, human services, public health, emergency management, criminal justice, public safety, or a health-related field?

• Less than one (1) year
• One (1) year or more
• I do not have this experience

06

Please provide details about your verifiable professional experience in social services, behavioral health, human services, public health, emergency management, criminal justice, public safety, or a health-related field? Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your applications employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.

07

Are you able to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within twelve (12) months of your hire date?

• Yes, I already hold a valid TCOLE Telecommunicator License.
• Yes, I am able and willing to obtain the license within twelve (12) months of hire.
• No, I am unable or unwilling to obtain the license within twelve (12) months of hire.

08

Are you willing and able to successfully complete the Harris County Sheriffs Office (HCSO) Emergency Dispatch Center (EDC) required training?

• Yes, I am willing and able to complete all required HCSO EDC training.
• I am willing to complete the training but have concerns about meeting the required training schedule.
• No, I am not willing or able to complete the required training.

09

Are you willing and able to undergo and successfully complete a criminal history background check in accordance with Federal Bureau of Investigation (FBI) Criminal Justice Information Services (CJIS) security requirements as a condition of employment?

• Yes, I am willing and able to undergo and successfully complete the required criminal history background check.
• I am willing to undergo the background check but have concerns about meeting the applicable CJIS security requirements.
• Yes, I am willing to undergo the background check but may require clarification regarding the process or requirements.
• No, I am not willing or able to undergo and successfully complete the required background check.

10

Are you bilingual in English and Spanish? If yes, what is your level of proficiency in Spanish?

• Yes, I am fluent in Spanish (speaking, reading, and writing).
• Yes, I am proficient in conversational Spanish only.
• Yes, I have basic knowledge of Spanish.
• No, I am not bilingual in English and Spanish.

11

This role requires a Valid Drivers License (Texas upon hire). Do you have a Valid Drivers License?

• I have a valid Texas driver's license.
• I have a valid driver's license from another state but can obtain a Texas license upon hire.
• I do not have a valid driver's license.

12

Are you willing and able to successfully complete the required HART Field Responder training?

• Yes, I am willing and able to successfully complete all required HART Field Responder training.
• I am willing to complete the training but have concerns about meeting the required training schedule.
• No, I am not willing or able to complete the required HART Field Responder training.

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx