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Hardware Professional Services Technician

RF-SMART

Jacksonville, Florida

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JOB DETAILS
SKILLS
Android, Communication Skills, Computer Engineering, Customer Support/Service, Data Collection, Hardware Administration, Hardware Configuration Management, Operating Systems, Problem Solving Skills, Professional Services, Radio Frequency, Software Configuration Management, Team Player, Technical Support, Telephone Skills, Telnet, Track Customer Issues, Willing to Travel
LOCATION
Jacksonville, Florida
POSTED
25 days ago
Hardware Professional Services Technician
US East Office (Jacksonville, FL)

We Exist to Transform our Customers and Change Lives

Summary:
RF-SMART is seeking a Hardware Support Engineer with RF data collection and Android experience to support its Hardware Customers. This person will answer support calls, assist customers with hardware implementation, and provide hardware professional services to RF-SMART customers and will be part of the RF-SMART Hardware team as a Hardware Support Engineer. 

Essential Duties and Responsibilities:
  • Configure RF-SMART Hardware and software for the customer environment
  • Follow hardware configuration guides to apply customer specific settings to hardware
  • Receive, unbox, configure, box, and ship hardware for required customers
  • Work with the RF-SMART case system to track customer issues to resolution
  • Support and configure Android based devices
  • Configure Telnet software such as Velocity and StayLinked

Education and Experience:
  • Android OS experience
  • Skilled in working in complex environments with Customers and Partners
  • Strength in balancing numerous projects
  • Strong desire to learn
  • Comfortable working alone or as part of a team
  • Excellent communication skills
  • Minimal interstate travel or international travel (<10%)

Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status).
 
General Information:
The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

About the Company

R

RF-SMART