We are seeking a hands-on, service-driven Operations Manager to join our team at the Hampton Inn. This role is ideal for someone with strong hotel experience—Hilton brand experience is highly preferred—who can lead daily operations, support team development, and ensure an exceptional guest experience.
Position Overview
The Operations Manager plays a key role in the day-to-day success of the hotel. You will oversee core operational departments, including Housekeeping and Maintenance, while supporting the General Manager in driving performance, guest satisfaction, and team engagement.
This role requires flexibility, leadership, and the ability to step in wherever needed to keep the hotel running smoothly.
What You’ll Do
Support daily hotel operations and act as Manager on Duty as needed
Supervise Housekeeping and Maintenance teams to ensure brand standards are met
Deliver and maintain high levels of guest satisfaction
Assist with hiring, training, and coaching team members
Help manage labor, expenses, and overall hotel profitability
Review and support financial reporting with the General Manager
Conduct regular room inspections and ensure cleanliness and maintenance standards
Maintain compliance with Hilton and company policies and procedures
Lead by example—creating a positive, team-focused environment
Assist with front desk operations, including oversell management and guest issues
Be visible during peak hours, engaging with guests and supporting the team
What We’re Looking For
Previous hotel supervisory experience required (Hilton experience strongly preferred)
Strong understanding of hotel operations, including housekeeping and maintenance
Comfortable working in a fast-paced, high-pressure environment
Ability to think quickly and solve problems effectively