HAM - HOA/COA Portfolio Manager

HOATalent is hiring on behalf of Hales Property Management

Role: Community Association Manager
Salary: $70,000 - $80,000/year, plus bonuses ($6,000-$12,000 estimated bonus and commission)
Location: Chicago, IL (in-person for 6 months; hybrid schedule after training period)

About the Role

As a Community Association Manager (CAM), you'll be the go-to partner for a portfolio of condominium and homeowner associations — the person Boards and homeowners trust to keep things running smoothly. You'll manage day-to-day operations, guide Boards through decisions, oversee vendors and projects, and help associations stay financially healthy. If you like variety, relationship-building, and seeing tangible results from your work, this role offers all three.

What You'll Do

HOA & Condo Portfolio Management

• Serve as the primary point of contact for HOA Boards and homeowners across your portfolio
• Attend Board meetings and help guide sound decision-making
• Prepare clear management reports and communications
• Ensure associations operate in line with their governing documents and rules

Property Operations & Maintenance

• Coordinate maintenance, repairs, and vendor services across properties
• Conduct regular inspections and quality control reviews
• Manage capital improvement and construction projects from bid to completion
• Solicit vendor bids, evaluate proposals, and oversee contractor performance
• Step in on emergency or after-hours property issues as needed

Financial & Administrative Oversight

• Assist with annual budgets and long-term reserve planning
• Review financial statements, invoices, and operating expenses
• Monitor vendor contracts and association expenditures
• Support associations' long-term financial health

Relationships & Leadership

• Build genuine, trusted relationships with residents, Boards, vendors, and internal teams
• Resolve homeowner concerns with professionalism and care
• Keep association records accurate and well-organized
• Bring ideas to the table that make operations run better

Required Experience

• 3+ years of property management, HOA management, condominium management, or residential portfolio management experience
• Experience working directly with homeowners, residents, or HOA Boards
• Experience managing vendors, maintenance projects, and property operations
• Strong organizational skills with the ability to manage multiple priorities

Preferred Qualifications

• Illinois CAM License or CMCA certification
• Experience managing condominium or HOA portfolios
• Construction, maintenance, or capital project management experience
• Financial reporting, budgeting, and contract management experience
• Familiarity with HOA governing documents and Board meeting processes

Skills & Competencies

• Excellent communication and customer service skills
• Strong problem-solving and conflict resolution abilities
• Ability to work independently in a fast-paced environment
• Strong attention to detail and time management
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with property management software is a plus

Schedule:

• First 6 months (training period): In-office 5 days per week
• After 6 months: Eligible for up to 4 work-from-home days per week
  

Why You'll Love Working Here

• Competitive pay ($70K–$80K) plus performance bonuses
• Industry-leading healthcare: medical, dental, life insurance, and HSA
• Retirement savings plan
• Generous PTO
• Flexible, hybrid schedule after training
• Corporate-sponsored wellness program
• Quarterly company outings and events