The H-2A Coordinator plays a critical role in the success, growth, and continued development of LCI’s H-2A program. This position combines hands-on client account management with program coordination, team leadership, seasonal planning, and ongoing industry awareness.
Initially, the H-2A Coordinator will manage an assigned caseload of client accounts while learning the ins and outs of the H-2A program, including applicable regulations, filing requirements, internal processes, seasonal timelines, and client needs. As knowledge and experience develop, the position will expand to include greater responsibility for overseeing the H-2A team, improving internal processes, forecasting seasonal needs, and helping guide the future direction of LCI’s H-2A program.
The ideal candidate is detail-oriented, proactive, adaptable, and committed to building genuine relationships with clients and team members. They must be comfortable balancing individual responsibilities with broader team needs, making thoughtful decisions, addressing challenges directly, and continuously seeking ways to improve the quality of our work.
This is a collaborative, fast-paced position where accuracy, timing, communication, and accountability are essential. LCI provides paid training, tools, and team support to help the right candidate develop the knowledge and leadership skills necessary to succeed.
Location: This position is based exclusively at our Coeur d’Alene, Idaho location and requires on-site work.
Key Responsibilities
1. Client Account Management & Compliance
- Manage assigned H-2A accounts and serve as the primary contact for employers throughout the process.
- Prepare, review, organize, and submit accurate applications and supporting documentation in accordance with government regulations and LCI procedures.
- Track case progress, deadlines, outstanding tasks, and communications using Pulse and other internal systems.
- Guide clients through documentation requirements, filing timelines, and next steps while setting clear expectations and following through.
- Maintain accurate records, organized digital files, and high-quality work; correct errors promptly.
- Build strong client relationships, resolve concerns, and identify at-risk accounts to support client satisfaction and retention.
- Monitor regulatory and procedural updates from the DOL, DHS, USCIS, and other relevant agencies and communicate changes to clients and the team.
2. Team Leadership & Workflow Coordination
- Monitor team accounts, filing progress, deadlines, workloads, and outstanding tasks to ensure timely, accurate completion.
- Oversee workflows involving filings, recruitment, NOD responses, extensions, USCIS packets, and other critical H-2A activities.
- Help Account Managers prioritize responsibilities, troubleshoot difficult cases, and manage seasonal workloads.
- Establish and communicate priorities, deadlines, procedures, and quality standards in coordination with leadership.
- Conduct team meetings as needed to review priorities, regulatory updates, training needs, and operational challenges.
- Identify recurring errors, knowledge gaps, and performance concerns; recommend training, process improvements, and accountability measures.
- Coordinate seasonal staffing, schedules, and time-off requests and participate in hiring, training, and performance management as authorized.
- Support communication and consistency across LCI’s Idaho and Oklahoma teams, including occasional travel to Oklahoma.
- Keep leadership informed of workload concerns, staffing needs, client issues, compliance risks, and team performance.
- Promote employer retention by ensuring returning clients are contacted and upcoming seasonal needs are addressed early.
3. Seasonal Planning & Program Development
- Work with leadership to forecast seasonal workloads, staffing needs, filing timelines, client growth, and program goals.
- Evaluate team capacity, caseload distribution, client feedback, and program performance.
- Identify and address inefficiencies, delays, communication gaps, and preventable errors.
- Recommend and implement approved improvements to procedures, forms, templates, training materials, and internal systems.
- Help strengthen consistency, accountability, efficiency, and the overall quality of LCI’s H-2A program.
4. Business Development & Industry Awareness
- Support program growth by participating in sales calls, communicating with prospective employers, and identifying client opportunities.
- Help strengthen existing relationships and expand LCI’s presence in the H-2A industry.
- Attend industry events and conferences as needed to represent LCI and build professional relationships.
- Monitor regulatory, political, and industry developments affecting H-2A employers.
- Collaborate with leadership and marketing to share relevant updates through client emails, webinars, blog posts, and other communications.
Salary & Benefits
- Compensation will be determined based on qualifications and experience and discussed during the interview process.
- Discretionary annual bonuses (not guaranteed).
- Paid training for this position.
- Wages paid twice per month.
- Benefits eligibility for full-time employees after the first 60 days:
- Employer-paid health insurance.
- $320 per month in tax-free employer contributions to a Health Savings Account (HSA), subject to plan eligibility and applicable requirements.
- Supplemental Colonial/Principal coverage.
- Paid time off (PTO).
- Four paid holidays.
- 401(k) plan with employer matching, subject to a longer eligibility waiting period.
- Profit-sharing.
Work Schedule
- Monday–Friday, 8:00 a.m.–4:30 p.m., working in LCI's Coeur d'Alene, Idaho office.
- Overtime is available during busier filing seasons on an as-needed basis.
- Occasional travel to LCI's Oklahoma office and industry events may be required.
Company Overview
- Founded in 1998, LCI works to create genuine relationships with everyone we interact with. Our focus is to see clients as more than a business, but as real people with real struggles. We will be a resource to them through experience, creativity and scrappy problem solving. Our method is to open all paths, present all opportunities, and never close a door that could lead to potential success for our clients.
LCI is founded on 7 Core Values. Everything that we do is funneled through the lens of these core values. Failure to embrace and represent these values in your work life will greatly limit your ability for advancement and may affect your longevity with the company as well.
- Relationship (Principal Core Value): Building a genuine, empathic relationship with our clients and team members. It matters to us to understand what they go through so they know we truly care about them and their business. Guarding and building relationships in the office; not through peace and harmony, but vulnerability, honesty, and openness.
- All In: Defining the company as your own, that you are responsible for the health and continuation of growth of LCI. No one else is responsible for it but you.
- Initiative: Actively and intentionally analyzing and being attentive to the business’ health and operations. Being able to recognize the gaps and fill them, regardless if it’s emptying the trash, sweeping the floor, or answering a Request for Evidence.
- Courage: Being willing to tell the client what they need to hear for their benefit, even if it’s uncomfortable. Choosing to step into situations that will not be comfortable for you, but must happen for the good of the company. Saying the unsaid to keep the relationships around you whole.
- Scrappiness: Be resourceful. “No” is rarely the answer. Find a moral and legal remedy for every roadblock. Exhaust every option for success, even at the expense of your own energy. We CANNOT fail a client.
- Lift Up & Speak Honestly: You are the guardian of this core value! We share the good freely--recognizing great work, celebrating our wins, passing along compliments, and giving credit where credit is due. We build trust through kind, honest, respectful, and constructive conversations, avoiding gossip, speculation, and side conversations that can create misunderstandings, hurt feelings, unnecessary drama, and undermine trust and solidarity in our team.
- Fun: Work hard and play hard. Be a part of team gatherings and light-hearted moments. Don’t be a grump.
Team Structure
The H-2A Coordinator works collaboratively with Account Managers, the proofing team, company leadership, and other internal teams, including team members in Oklahoma. Although employees are responsible for their individual workloads, they are expected to support one another, share knowledge, and work together to resolve challenges.
LCI values initiative, accountability, and a team-first mentality. Employees are expected to contribute where needed rather than limiting themselves strictly to assigned duties.
We believe that everything is figureoutable. We encourage open communication and transparency, including promptly reporting mistakes or potential problems. This allows the team to address issues quickly, protect client interests, and learn from experience to prevent future problems.
Application Process
- Once we review your resume, our team will reach out to schedule an interview if we would like to move forward.
- The interview process may include multiple interviews and job shadowing.