Guidewire Business Analyst (ClaimCenter / BillingCenter Priority)

About Canal Insurance

Canal Insurance Company specializes in insurance for commercial trucking and specialty transportation operations. Canal was founded in 1939 and is located in Greenville, South Carolina. At Canal, we recognize that our success would not be possible without the hard work and dedication of our employees. We know that happiness and productivity go hand in hand, and to that end, we consciously cultivate a culture that enables us to recruit and retain the very best talent in the business. 

A Culture With YOU in Mind 

• Located in beautiful downtown Greenville, SC
• Career growth & advancement opportunities
• Comprehensive benefits package
• Employee referral program
• Casual dress code
• Innovation-focused & customer-centric
• 80+ years of industry expertise
• Committed to giving back to our community
• Unquestioned integrity and commitment

Benefits at Canal

• Company paid Basic Life Insurance
• Medical, Dental, & Vision
• Company paid Short Term & Long-Term Disability
• 401(k) plan with company match up to 6%
• Flexible Spending Accounts
• Employer Funded Health Savings Accounts
• Employee Assistance Programs
• Generous PTO Plan
• Onsite Wellness Clinic

Guidewire Business Analyst (ClaimCenter / BillingCenter Priority)

Primary focus for this role is Guidewire ClaimCenter and BillingCenter, with secondary support for PolicyCenter initiatives. The analyst will work closely with business stakeholders, IT teams, and vendor partners to deliver scalable, compliant, and efficient solutions across the claims and billing lifecycle. 

The ideal candidate brings strong commercial trucking insurance domain knowledge, deep Guidewire platform understanding, and experience translating business needs into well-structured functional requirements within an Agile delivery environment. 

 Key Responsibilities 

 Business Analysis & Requirements 

• Collaborate with business stakeholders across Claims, Billing, and Underwriting to gather, analyze, and document business, functional, and non-functional requirements. 

• Translate business requirements into user stories, workflows, and detailed acceptance criteria. 

• Conduct gap analysis between legacy processes and Guidewire capabilities. 

• Facilitate workshops and working sessions with business users to define solution approaches. 

 ClaimCenter & BillingCenter Focus (Priority Area) 

• Support ClaimCenter process improvements including FNOL intake, claim lifecycle management, correspondence, payments, reserves, and regulatory reporting. 

• Support BillingCenter workflows including billing plans, invoicing, payments, collections, commissions, and financial reconciliation. 

• Work closely with claims and finance stakeholders to optimize system usage and operational efficiency. 

• Ensure proper configuration and workflow alignment with business rules and compliance requirements. 

 PolicyCenter (Secondary Support) 

• Provide support for policy lifecycle processes including policy issuance, endorsements, renewals, cancellations, and policy servicing when required. 

 Integration & Data 

• Support integration requirements and data mapping between Guidewire and external systems such as: 

• FMCSA regulatory data 

• Telematics providers 

• Fleet safety and driver risk data sources 

• Document management and correspondence platforms 

 Agile Delivery Support 

• Participate in backlog grooming, sprint planning, sprint reviews, and retrospectives. 

• Work closely with developers, architects, QA, and product owners to ensure clarity and alignment. 

• Support UAT planning, execution, and defect triage. 

• Assist in validating implemented solutions against business expectations. 

 Required Qualifications 

• 5+ years of Business Analyst experience in Property & Casualty insurance 

• 3+ years of Guidewire platform experience with strong focus on ClaimCenter and/or BillingCenter 

• Deep understanding of insurance claims handling and billing operations 

• Strong knowledge of commercial trucking insurance operations and regulatory environment 

• Experience with Agile delivery methodologies 

• Experience using JIRA, Confluence, or Azure DevOps for backlog management 

• Strong facilitation and communication skills across business and technical teams 

 Preferred Qualifications 

• Guidewire ClaimCenter or BillingCenter certifications 

• Experience working with Guidewire integrations, data migration, and configuration 

• Familiarity with trucking data sources such as: 

• • FMCSA 

• • VIN lookup services 

• • Telematics platforms 

• • Fleet safety and compliance systems 

• • Other Third party data  

• • Experience supporting digital initiatives such as portals, automation, and self-service capabilities 

 Key Deliverables 

• Business Requirement Documents (BRD) and Functional Specification Documents (FSD) 

• Detailed User Stories and Acceptance Criteria in JIRA/ADO 

• Process Flow Diagrams and Use Case Models 

• Gap Analysis and Traceability Matrix 

• UAT Test Plans, Defect Logs, and Sign-Off Documentation 

• Sprint Review Materials and Feature Demonstrations 

• Business Training Guides and Operational Playbooks 

 Key Competencies 

• Strong domain expertise in commercial auto / trucking insurance 

• Expertise in Guidewire ClaimCenter and BillingCenter processes 

• Analytical thinking and structured problem-solving 

• Ability to translate complex business processes into system requirements 

• Strong collaboration with cross-functional teams 

• Detail-oriented and delivery-focused in a regulated environment 

Special Considerations

Physical Requirements: Constant use of vision, hearing, and communication (oral and written/in-person and via telephone).  Frequent concentration, standing, walking, handling, reaching, and grasping.  Occasional bending, kneeling, and lifting (up to 25 lbs.) Heavy use of computer and office equipment.

Travel/Hours of Service:  Frequent travel required.  Periodic work outside of standard business hours or on weekends may be required.