Guide Transformation Analyst, AI & Governance - Onsite

Genesis10 is currently seeking a Guide Transformation Analyst, AI & Governance - Onsite position with a Major Financial Institution located in McLean, VA or Plano, TX. This is a 5 month contract to hire opportunity.

Our client is seeking a highly motivated Guide Transformation Analyst for AI & Governance to join their team. This role supports the ongoing governance, maintenance, optimization, and modernization of customer-facing content, while helping advance the organization's AI-enabled content transformation strategy. The successful candidate will leverage analytical skills, governance discipline, content management expertise, and Artificial Intelligence capabilities to support content publications, governance, customer experience improvements, and future modernization initiatives.

Responsibilities:

• Support ongoing content optimization and modernization initiatives
• Maintain governance processes that ensure the accuracy, integrity, and consistency of content
• Improve customer experience through the delivery of clear, searchable, and consumable policy information
• Use data, customer feedback, and performance metrics to identify content improvement opportunities
• Leverage Artificial Intelligence and automation capabilities to improve governance efficiency, consistency, and scalability
• Review monthly publications, identify content impacts, and maintain governance tracking and documentation
• Maintain and update governance mapping inventories and associated documentation
• Conduct governance reviews, validate citations, and identify duplicate, outdated, or conflicting content
• Utilize Generative AI and AI-powered tools to support governance, content analysis, quality control, and publication readiness activities
• Partner with Policy, Legal, Customer Education, and Technology stakeholders

Requirements:

• Bachelor's Degree or equivalent combination of education and experience
• 2-5 years of experience in business analysis, content management, governance, policy administration, mortgage operations, servicing, underwriting, knowledge management, or related fields
• Strong analytical and problem-solving capabilities
• Excellent written and verbal communication skills
• Exceptional attention to detail and quality
• Experience managing structured documentation and business processes
• Proficiency in Microsoft 365 applications including Excel, Word, PowerPoint, Teams, and Copilot
• Ability to manage multiple priorities and deadlines in a fast-paced environment

Desired skills:

• Knowledge of mortgage origination, underwriting, servicing, secondary market operations, or housing finance
• Familiarity with the Seller/Servicer Guide
• Experience supporting governance, compliance, content management, or policy-related functions
• Experience with SharePoint, content management systems, or knowledge management platforms
• Experience utilizing Generative AI solutions such as Microsoft Copilot or other enterprise AI technologies
• Experience creating, testing, or optimizing prompts for business processes
• Familiarity with AI governance, Responsible AI practices, and validation methodologies
• Experience identifying automation opportunities and implementing process improvements

Pay range: $36.20 - $46.20 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.