GUEST SERVICES TEAM MEMBER - Legends Event CenterBRY SFM, LLCLOCATION: Bryan, TXDEPARTMENT: EVENTSREPORTS TO: EVENTS MANAGERSTATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY:Legends Event Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Bryan, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Legends Event Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Greet guests and provide information, wayfinding, & courteous and friendly first-in-class service to all guestsRegister guests and process payments for leagues, camps, clinics, drop-in, etc. Be knowledgeable about facility programs (format, pricing, meeting dates/times) Operate ticket sales booth and handle cashEnsure all open gym guests have a waiver on fileMaintain confidentiality and discretion with guest and team member information Professionally resolve guest concerns and complaints and/or direct to appropriate Manager Know and enforce the venue policies and procedures Facilitate the use and maintenance of arcade games, kiosks, and POSOversee the use of entertainment equipmentMonitor inventory levels in gamesUnderstand the safe and proper use of entertainment equipment Maintain a clean space and perform regular walk-throughs to ensure venue cleanliness Complete special projects, daily assignments, and other duties as assignedMINIMUM QUALIFICATIONS:Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessaryExcellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentCustomer service and cash handling experience preferred or quick study Must be at least 16 years of ageWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 20 pounds waist highMay be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bendWill be required to operate a computerFacility has intermittent noise
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