Guest Services Supervisor 26-27

Position OverviewBring your passion for hospitality and leadership to Mt. Hood Meadows, where you'll help create exceptional guest experiences while supporting and developing a high-performing team. As a Guest Services Supervisor, you'll play a key role in leading front-line operations and creating memorable experiences for both our guests and team members.You'll lead and support front-line teams across one or more Guest Services locations, ensuring exceptional service, efficient operations, and a positive team culture. You'll coach and develop employees, coordinate daily operations, assist with scheduling and staffing, and provide guidance through guest recovery situations. Working closely with department leadership, you'll help ensure our teams have the training, tools, and support needed to deliver outstanding service every day.This is a dynamic leadership role for someone who enjoys developing people, solving problems, and making decisions in a fast-paced mountain environment. If you're a collaborative leader who thrives supporting both guests and team members while helping operations run smoothly, we'd love to speak with you about joining the Guest Services team.

This is a full-time, seasonal position

Qualifications & Experience

Minimum 1 year of experience in a high-volume guest- facing environmentStrong guest service and guest recovery skillsExcellent written and verbal communication skillsProficiency in Windows-based applicationsStrong organizational skills and ability to manage multiple prioritiesDetail-oriented and able to work independentlyMinimum age 18Availability to work weekends and holidaysMust successfully pass a background checkHigh school diploma or equivalentMust be comfortable with the changing dynamics of a seasonal business

Preferred Qualifications & Experience

Previous experience in a role that involved supervising team, conflict resolution, and/or mentoring peersExperience with RTP or similar POS systemExperience creating How-To guides or knowledge base documentation

Compensation:

Starting Wage: $ 21.83 - $26.68 hourly

Perks:

Year-Round Housing Available. Subject to AvailabilitySki/Snowboard Season Pass for employees and qualifying dependentsDon't Ski/Snowboard? Gift your lift access to a family memberFree Ski/Snowboard Group Lessons & Discounts on Rental GearBuddy Tickets (3 discounted tickets to share)Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)Mountain Exchange Program (Ability to request free lift access to regional resorts)Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)Special invites to Columbia Employee Store, Adidas, and other industry retailersEmployee Assistance Program (EAP)Free Employee Transportation from Hood River & SandySummer Seasonal Job Connections with Local BusinessesAccess to Team Wellness ProgramsTeam Appreciation Events/DinnersClick here to learn more about our team member perks

Videos:

Watch our team in action on the MHM YouTube Channel