Guest Services Supervisor 26-27

Find your line at Mt. Hood Meadows, where we turn passion into purpose by delivering unforgettable experiences in one of the Pacific Northwest's most stunning mountain settings. We believe in creating moments that matter - for our guests, for each other, and for the community. Apply today and join a team that fully embodies the mountain lifestyle.

Position Overview

Bring your passion for hospitality and leadership to Mt. Hood Meadows, where youll help create exceptional guest experiences while supporting and developing a high-performing team. As a Guest Services Supervisor, youll play a key role in leading front-line operations and creating memorable experiences for both our guests and team members.

Youll lead and support front-line teams across one or more Guest Services locations, ensuring exceptional service, efficient operations, and a positive team culture. Youll coach and develop employees, coordinate daily operations, assist with scheduling and staffing, and provide guidance through guest recovery situations. Working closely with department leadership, youll help ensure our teams have the training, tools, and support needed to deliver outstanding service every day.

This is a dynamic leadership role for someone who enjoys developing people, solving problems, and making decisions in a fast-paced mountain environment. If youre a collaborative leader who thrives supporting both guests and team members while helping operations run smoothly, wed love to speak with you about joining the Guest Services team.

This is a full-time, seasonal position

Qualifications & Experience

• Minimum 1 year of experience in a high-volume guest- facing environment
• Strong guest service and guest recovery skills
• Excellent written and verbal communication skills
• Proficiency in Windows-based applications
• Strong organizational skills and ability to manage multiple priorities
• Detail-oriented and able to work independently
• Minimum age 18
• Availability to work weekends and holidays
• Must successfully pass a background check
• High school diploma or equivalent
• Must be comfortable with the changing dynamics of a seasonal business

Preferred Qualifications & Experience

• Previous experience in a role that involved supervising team, conflict resolution, and/or mentoring peers
• Experience with RTP or similar POS system
• Experience creating How-To guides or knowledge base documentation

Compensation:

• Starting Wage: $ 21.83 - $26.68 hourly

Perks:

• Year-Round Housing Available. Subject to Availability
• Ski/Snowboard Season Pass for employees and qualifying dependents
• Dont Ski/Snowboard? Gift your lift access to a family member
• Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
• Buddy Tickets (3 discounted tickets to share)
• Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
• Mountain Exchange Program (Ability to request free lift access to regional resorts)
• Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
• Special invites to Columbia Employee Store, Adidas, and other industry retailers
• Employee Assistance Program (EAP)
• Free Employee Transportation from Hood River & Sandy
• Summer Seasonal Job Connections with Local Businesses
• Access to Team Wellness Programs
• Team Appreciation Events/Dinners
• Click here to learn more about our team member perks

Videos:

• Watch our team in action on the MHM YouTube Channel

MHM is dedicated to fostering a consistent and enduring effort to create a welcoming and respectful environment for our team, guests, and community. Our hiring and recruitment efforts are designed to be equitable and accessible, and we actively seek ways to broaden participation in Snowsports for groups who have historically faced barriers.

If you need assistance with the application process, please reach out to us at jobs@skihood.com - were happy to help.