Guest Services Specialist - P/T

Guest Services Specialist - P/T

Salary

$19.05 Hourly

Location

Sugar Sand Park/Community Center, Boca Raton, FL

Job Type

Part-Time

Job Number

04589

Department

Recreation Services - BPD

Division

Community Center 64/31221

Opening Date

08/18/2026

Closing Date

8/21/2026 11:59 PM Eastern

FLSA

Non-Exempt

Bargaining Unit

U

• Description
• Benefits
• Questions

Build Your Future with the City of Boca Raton!

At the City of Boca Raton, a career in public service is more than a job - it's your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported.

Whether youre starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed.

Apply now and join the city that's building careers and shaping a stronger tomorrow!

General Statement of Job:

In this role, youll support the daily operations and maintenance of the facility, ensuring it remains a great place for our community to enjoy. Youll be working closely with others, contributing to a positive atmosphere for both staff and visitors. This position involves a variety of tasks and is supported by regular guidance to help you succeed.

Essential Functions

• Greet and assist patrons, providing information about services, programs, and policies.
• Manage court bookings, confirm reservations, and handle cancellations.
• Schedule tennis lessons, manage instructor availability, and track lesson records.
• Process payments, issue receipts, and handle cash, credit card, and online transactions.
• Handle membership registrations, renewals, and maintain accurate member records.
• Assist with organizing and promoting tournaments, social events, and special programs.
• Perform office tasks, maintain the reception area, and manage communication between patrons and staff.
• Assist in maintain court appearance which can include rolling/brushing and lining courts clay courts. Blowing debris and removing excess water when needed. Routine custodial care inside the facility.
• Performs related tasks as required.

Knowledge, Skills and Abilities

Knowledge of:

• Basic understanding of tennis rules and terminology to assist with bookings and inquiries.
• Knowledge of general office techniques.
• Basic understanding of tennis rules and terminology to assist with bookings and inquiries.

Skilled in:

• Skilled in customer service, including friendly and professional communication, conflict resolution, and creating a welcoming atmosphere for members and guests
• Prioritizing tasks effectively to ensure efficient workflow and on-time completion.
• Proficient in typing at a speed of 20 words per minute

Ability to:

• Collaborate with staff and supporting event coordination to ensure smooth facility operations.
• Understand and follow both oral and written instructions.
• Operate cash register and make simple arithmetical calculations.
• Multitask by managing phone calls, in-person inquiries, and administrative duties simultaneously

Minimum and Preferred Qualifications

• Any combination of education and experience equivalent to graduation from high school and
• Six (6) months of experience performing office support and clerical functions, including experience with operating point of sale and cash handling.

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal Background Check
• Employment Verification
• Credit Check

Physical and Environmental Demands and Conditions

The environmental conditions and physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Occasionally ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like
• Occasionally moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• Occasionally adjusting or moving objects up to 25 pounds in all directions
• Occasionally lifting/carrying objects 30 pounds or less
• Occasionally pushing/pulling objects 30 pounds or less
• Occasionally working in a normal office environment with few physical discomforts
• Occasionally working in an area that is somewhat uncomfortable due to drafts, noise, temperature variation, or the like
• Continuously remaining in a stationary position, often standing, or sitting for prolonged periods
• Continuously communicating with others to exchange information
• Continuously repeating motions that may include the wrists, hands, and/or fingers
• Continuously operating a computer and other equipment using motions requiring manual dexterity or fine motor skills
• Continuously assessing the accuracy, neatness, and thoroughness of the work assigned
• Continuously observing details accurately and identifying variances
• Continuously having regular in-office attendance

Essential Employee Designation

When normal operations of City departments are suspended or interrupted due to a declaration that a state of emergency exists, any employee may be deemed essential by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work.

The City of Boca Raton is an Equal Opportunity, Inclusive, Veterans Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.

CITY OF BOCA RATON - BENEFITS SUMMARY

Part-Time Employees

ELIGIBILITY REQUIREMENTS: To be eligible to receive Paid Leave and to contribute to the 457 Deferred Compensation Plan, a part-time employee must have worked at least 1,040 hours in the prior fiscal year

PAID LEAVE: Employees who work a minimum of 1,040 hours per fiscal year will receive twelve (12) hours of Paid Leave on October 1st. This Paid Leave shall be used no later than September 30th of that fiscal year or it will be forfeited. These hours may not accumulate and may only be granted with the approval of the employees supervisor. This paid leave has no cash value at separation of employment.

MISSION SQUARE 457 DEFERRED COMPENSATION PLAN: Employees who work a minimum of 1,040 hours per fiscal year will be allowed to participate in the 457 Deferred Compensation Plan. The City will not provide any matching funds.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

What is the highest level of education you have completed? NOTE: You must attach proof (diploma or degree or transcripts) of highest education completed with your application. Failure to do so may result in your application being marked as incomplete and removed from consideration.

• Less than High School
• High School Diploma or GED
• Trade or Vocational School
• Associates Degree or 60 credits of college courses
• Bachelors Degree
• Masters Degree

03

What area of study is your education?

04

Do you possess and maintain a valid Florida drivers license - or are you able to obtain within thirty (30) days of hire?

• Yes, I have a valid Florida drivers license
• No, I do not have a Florida drivers license but can obtain within thirty (30) days of hire
• No, I do not have a Florida drivers license and cannot obtain within thirty (30) days of hire

05

How much experience do you have performing office support or clerical functions?

• No Previous Experience
• Less than 6 months
• 6 months to less than 1 year
• More than 1 year of experience

06

Please briefly describe your experience in performing office support or clerical functions. This experience must be clearly listed on your application work history. NOTE: "See Resume" will not be considered as a valid response. If you have no previous experience, please state "N/A"

07

Point of Sale (POS) System Experience

• Yes
• No

08

How much experience do you have handling cash transactions?

• No experience
• Less than 6 months
• 6 months to less than 1 year
• 1 year or more

09

Are you willing and able to work a flexible schedule that might include evenings, weekends, and holidays as needed?

• Yes
• No

Required Question

Employer City of Boca Raton

Address 201 W. Palmetto Park Road

Boca Raton, Florida, 33432

Phone 561-393-7805

Website http://www.myboca.us