The Educational Service Center of Northeast Ohio is seeking a Guest Services Specialist
TERM: Full-time. 260 days.
JOB SUMMARY:
Serve as the welcoming first point of contact for guests to ESC NEO''s conference center and third floor reception area while managing the day-to-day operations of the on-site production center. The Guest Services Specialist provides front-line guest services and backup support to the Conference Center Coordinator, provides coverage for third floor reception area, and manages internal and external print/production requests. This role requires a professional, self-directed, collaborative individual able to manage multiple concurrent responsibilities with approachability, accuracy, and efficiency in order to support a positive guest experience and smooth daily operations across ESC NEO.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or equivalent required; associate degree or higher in Business Administration, Hospitality, or a related field preferred.
- Minimum 12 years of experience in customer service, receptionist, hospitality, or office operations.
- Experience in a print production, copy center, or similar environment preferred.
- Background in event coordination, hospitality, or conference services preferred.
- Experience with graphic design or design software (e.g., Canva, Adobe Creative Suite) preferred.
- Demonstrated effective interpersonal and communication skills; warm, professional, and approachable demeanor.
- Demonstrated ability to multitask across simultaneous responsibilities with accuracy and composure.
- Confident operating office and production equipment, or willingness to learn.
- Strong organizational skills and meticulous attention to detail.
- Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets), Google Suite, and e-mail.
- Proficiency with computers to include desktop management, file management and operations, and working in a network environment.
- Self-directed with the ability to work independently and proactively with minimal supervision.
- Professional discretion in handling visitor, staff, and organizational information.
Responsibilities:
- Other duties may be assigned by the Coordinator of Operations.
- Serve as the first point of contact for all visitors, training participants, and guests arriving at the ESC NEO first-floor conference center.
- Uphold professional front-of-house standards.
- Greet guests professionally; direct them to the appropriate conference room.
- Provide backup support to the Conference Center Coordinator.
- Monitor guest flow throughout the day and provide ongoing wayfinding support.
- Operate and maintain production center equipment, including high-volume copiers/printers, laminators, binding machines, and cutting tools.
- Receive, review, and fulfill internal and external print and production job requests with accuracy and quality.
- Manage the production job queue and prioritize requests to meet departmental deadlines.
- Track inventory of production supplies and consumables; initiate procurement requests as needed.
- Troubleshoot basic equipment issues; coordinate vendor service calls as needed.
- Maintain a clean, organized, and efficient production workspace.
- Answer and route all incoming phone calls to the appropriate staff or department.
- Provide third-floor reception desk coverage and serve as a resource for general inquiries from staff and visitors.
- Stay informed of trends and best practices regarding hospitality, guest services, and production operations.
SALARY: To be determined based on education and experience. Salary range $56,000-$60,000.
DEADLINE FOR APPLICATION: Open until filled
POSITION START DATE: September 1, 2026
TO APPLY: Complete ESC of Northeast Ohio online application process.
If you have questions, please contact Stephanie Denham at Stephanie.Denham@escneo.org.
The Educational Service Center of Northeast Ohio is an equal opportunity employer.