Guest Services Shuttle Driver

You’ll interact with guests, answer questions about the resort and surrounding area, assist with luggage, and help ensure guests have a smooth and enjoyable stay. As a Guest Shuttle Driver, you’ll safely and efficiently transport guests throughout the resort and to scheduled off-property destinations while providing friendly, personalized service.

Overview:

Join the Guest Services team at The Highlands at Harbor Springs and help create an exceptional guest experience! As a Guest Shuttle Driver, you’ll safely and efficiently transport guests throughout the resort and to scheduled off-property destinations while providing friendly, personalized service. You’ll interact with guests, answer questions about the resort and surrounding area, assist with luggage, and help ensure guests have a smooth and enjoyable stay. This position also supports other Guest Services responsibilities throughout the resort.

 

Full-time and part-time positions are available, with flexible scheduling and opportunities to enjoy the many perks of working at The Highlands at Harbor Springs.

 

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

 

Our Core Values: LEADS by Serving

 

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities:

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Transport guests around the resort as needed as well as off-property prescheduled pick-ups.
• Responsible for accurate and complete vehicle safety operation checklist
• Ensure safe operation of the vehicle, as well as the safe transport of passengers and equipment with a strong emphasis on guest service
• Maintain a clean vehicle at all times
• Meet service level objectives and department goals as set forth by the immediate supervisor
• Assist the front desk and other guest service areas as needed.
• Respond to all guest requests for on-property shuttle service promptly and courteously, assist guests with luggage while boarding and offloading the vehicle.
• Shuttle golf groups to our other resorts.
• Responsible for overseeing hotel lobbies in regards to their cleanliness, literature stations, water stations, and luggage carts.
• May regularly hold doors, inspect and clear hotel entrance and surrounding areas of litter and debris.
• Assist guests by completing room deliveries, carrying luggage, and moving guests around the resort via limo cart.
• Explain and promote hotel facilities, outlets, and services to guests, and provide information to guests regarding local attractions and activities.

Qualifications:

• Must be at least 18 years old.

• High school diploma or GED preferred.

• Must have a valid driver’s license and clean driving record.

• Must have a Chauffeur’s License or be willing to obtain one after hire.

• No prior experience required; training provided.

• Able to lift and carry up to 25 pounds.

• Comfortable working both indoors and outdoors in varying weather conditions.

• Strong attention to detail and a guest-focused attitude.

• Reliable, punctual, and able to work effectively as part of a team.

• Comfortable with physical tasks and standing or moving throughout a shift.