Guest Services Representative

Property Address:

The Guest Services Representative willassistthe guests efficiently, courteously, and professionally in all front office related functions.The Guest Services Representative will cover all aspects of the front office whenthe GeneralManager is not present.

Essential Duties and Responsibilities:

• Ensures reservations are taken correctly and courteously 

• Represent hotel in a professional and courteous manner, check guests in and out ina timelyand efficient manner 

• Must be proficient in computer operating system

• Availableat all timesto deal with guest issues in a professional manner

• Notify General Manager or equivalentimmediatelyof any guest, employee, or cash concerns 

• Provide guidance to property staff as needed

• Ensure compliance of safety and security standards 

• Reports to Regional Operations Manager in General Manager’sabsence

• Responsible for bank deposits in General Manager’sabsence

• Identifyand follow up on life/safety issues and inspection issues

• Notify General Manager or equivalentimmediatelyof any safety and/or security violations of policy

• Leave all desk and office areas in a clean and neat manner

• Take responsibility forensuring that property is always clean and free of any trash and debris

Essential Qualifications:

• Possess a valid driver’s license, current autoinsuranceand a functioning automobile

• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information 

• Read, speak,writeand understand the English language to interact with guests, staff, handle administrative duties, etc.

• Sufficient mathematical skills to calculate room revenue, average rate, occupancypercentageand count and balance a cash bank, etc.

• General computerproficiency

• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).

• Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs

• Ability to compose and express thoughts concisely to ensure effective communication

• Ability and flexibility to work long hours on a regular basis and as business conditions demand

• Ability to manage multiple activities often in stressful situations with time constraints

• Ability to use time management skills to effectively get task accomplished

• Ability to make effective judgment on allfacetsof front office operations and staff, and the ability to effectively solve guest and operational problems

Work Environment and Physical Requirements:

• Indoor work with hard and carpeted surfaces

• Standing for up to eight (8) hour shifts

• Must be able to remain in a stationary position 50% of the time

• Occasionally required to sit; climb, balance; stoop, kneel, crouch or crawl 

• Mustfrequentlylift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand ability to adjust focus.

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computerprinterand other office productivity machinery.

• May be exposed to extreme weather conditions, cold, heat, rain if at an exterior property

• Use ofcomputerterminal, which requires extensive eye contact with a video display terminal.

• The person in this positionfrequentlycommunicates with employees/vendors.Mustbe able to exchangeaccurateinformation in these situations.

• Travel to other properties within the market and to the bank

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process

• Health, dental, vision,lifeand disability insurance for full-time employees

• 401k with company match

• PTO for full-time employees

• Sundays off and no late shifts!

• Weekly payroll