POSITION SUMMARY
A Recreation Center Guest Services position involves maintaining the setup, orderliness and appearance within the Fieldhouse & Community Center and ensuring a positive, safe, and informative experience for all patrons. Key duties include setting up gym and classrooms for special events as well as maintaining a professional, helpful demeanor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Customer Service: Create a welcoming and safe atmosphere for community members.
- Facility Operations: Maintain an organized approach to setting up and tearing down event spaces.
- Policy Enforcement: Ensure patrons adhere to center rules and procedures, maintaining a safe environment.
- Administrative Tasks: Follow calendar of reservations for set up and tear down of events, communicate effectively with Facility and Operations Manager and/or Manager on Duty, complete incident reports.
- Recognize unusual or threatening conditions and take appropriate action.
- Oversight of birthday parties and open gym time.
- Must be 17 years of age or older.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong communication (verbal & written) and interpersonal skills.
- Professional, courteous, and helpful attitude.
- Ability to lift objects weighing up to 50 lbs.
- Ability to multitask and work independently or in a team.
- Knowledge of recreation programs and center policies.
- CPR and First Aid certification required within the first 30 days of employment at no cost.
- Navigate computer software for scheduled reservations.
REPORTING STRUCTURE
- Reports directly to the Facilities and Operations Manager and/or Manager on Duty.