Overview:
Doctors Community is seeking a Full Time Guest Services Director to join their team!
We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
Responsibilities:
The Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.
*Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
*Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center.
*Resolve patient/residents' concerns working with nursing center staff.
*Train all new and existing staff on the company's approach to customer service and the benefits and value of involvement in Guest Services.
*Manage the patient/customer discharge follow-up process.
*Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.
*Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
*Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
Qualifications:
Bachelor's degree or higher is preferred. Two (2) years full-time experience in customer service/hospitality is preferred.
Benefits:
*Variable compensation plans
*Tuition, Travel, and Wireless Service Discounts
*Employee Assistance Program to support mental health
*Employee Foundation to financially assist through unforeseen hardships
*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
*Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
*On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
We also offer several voluntary insurances such as:
*Pet Insurance
*Term and Whole Life Insurance
*Short-term Disability
*Hospital Indemnity
*Personal Accident
*Critical Illness
*Cancer Coverage
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
Posted Salary Range:
USD $60,000.00 - USD $70,000.00 /Hr.