Guest Services Coordinator

Job Title: Remote Guest Services Coordinator
Hourly Pay: $17 - $23/hour

Summary:

We’re looking for a service-minded Remote Guest Services Coordinator to ensure guests enjoy a smooth and memorable experience from arrival to departure. You’ll handle reservations, assist with special requests, coordinate guest activities, and act as a liaison between departments to meet every need. If you thrive in hospitality and love delivering exceptional service, we want to hear from you.

Job Responsibilities:

• Welcome guests and assist with check-ins, check-outs, and service requests
• Coordinate guest activities and make reservations for dining, tours, and local attractions

• Provide information on hotel amenities and area highlights

• Address guest inquiries and resolve concerns quickly and professionally

• Collaborate with departments like housekeeping and concierge to fulfill requests
• Maintain accurate guest records and preferences to deliver personalized service

• Organize special experiences such as VIP treatments and celebrations

• Manage guest amenities and ensure all requests are handled efficiently

• Keep shared digital spaces and communication organized and up-to-date

Qualifications:

• High school diploma or equivalent required; degree in Hospitality or related field preferred

• 13 years of experience in customer service or hospitality

• Excellent communication, multitasking, and organizational skills

• Calm under pressure with a proactive, guest-first approach

• Proficiency in hotel management systems and reservation software

• Positive, professional demeanor and a collaborative spirit

• Familiarity with local attractions is a plus

Perks & Benefits:

• Competitive pay: $17 - $23/hour

• Health, dental, and vision insurance

• Paid time off and sick leave

• Employee discounts on services and stays

• Career development and advancement opportunities

• Supportive, inclusive team culture