Guest Services Attendant PT (58938)

Essential Job Duties

• Provide respectful, professional, positive service in all interactions between co-workers, internal external customers, community members, and the public at large.
• Maintain a positive and productive environment ensuring compliance with policies, procedures, goals and objectives of the City, Department and Division.
• Assist patrons in registering and participating in programs; answer phones, take registration, handle daily admission, and monitor facility usage.
• Ensure confidential use of customer information, including credit card transactions and household account information.
• Successfully balance receipts, reconcile transactions and prepare daily bank deposits.
• Complete required reports, including facility-tracking reports, incident reports, and accident reports.
• Meet special needs of participants by modifying assignments and activities and providing general assistance as needed.
• Establish and maintain effective working relationships with patrons utilizing programs and the facility.
• Monitor participant safety and maintain working knowledge of emergency plans and evacuation procedures.
• Install and break down equipment for facility activities and events.
• Perform light janitorial duties; collect garbage to bring to outdoor trash receptacles, mop, sweep, vacuum, wipe down equipment and facility surfaces, and return weights and dumbbells to their designated locations.

Ancillary Job Duties

• Report inappropriate behavior and activities.
• Make calls as directed to patrons.
• To complete assignments as designated by Supervisors.
• Perform other related duties as assigned.

Job Qualifications - Education, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will

be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.

• Prior relevant experience desired.
• CPR/AED and First Aid certifications are required with 90 days of hire date.
• To act in a Lead capacity, the following qualifications are required:
• Minimum 18 years of age
• Minimum of one year of prior relevant experience
• Valid driver's license required to act in a Lead capacity

Knowledge, Skills, and Abilities - May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.

• Ability to develop a basic competency level in the area of operation.
• Ability to follow standard operating procedures and systems to accomplish tasks.
• Ability to provide exceptional service to internal and external customers. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to communicate effectively and professionally with supervisors, co-workers, and customers by telephone, in writing, and in person.
• Ability to use good judgment and think rationally in difficult or stressful situations.
• Ability to develop goals and plans to prioritize, organize, and accomplish work, as well as concentrate on multiple tasks simultaneously.
• Proficiency in the use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment.
• Ability to work under direct supervision and collaboratively in a team environment.
• Regular attendance is a necessary and essential job duty. Job requires being reliable, responsible and dependable.