| Location | New Lenox, IL |
Updated 03/2025 Page 1
Guest Services Attendant
Job Description Under the general supervision of the Guest Services Supervisor , the Guest Services Attendant performs a variety of routine or noncomplex customer service functions including providing informa tion; payment processing for program registration, banquets, and rentals; acts as a liaison between customer and staff; and can perform a variety of secretarial duties and activities including receiving and handling of information.
Qualifications Illustrate a general knowledge of computer systems and registration software. Exemplary communication skills and ability to work with the public is essential. Individual must be a ble to provide quality customer service by demonstrating adaptability and problem-solving skills.
Pre-requisite: Ability to adhere to a flexible work schedule; varying shifts, some evenings or weekends are necessary Ability to multitask; in order to handle competing priorities and demands
Primary Responsibilities This person's duties shall include, but not be limited to:
Customer Service: Provide quality customer service by serving as the first point of contact; and is responsible for determining the customer's needs and providing appropriate information or direction for further assistance; respond to various questions and inquiries regarding the District's services, classes, parks and facilities
Data Entry: Enter new or updated activity data per catalog season
Cash Receipts: Accurately complete all revenue transactions, including entering the data into the registration system and compiling the appropriate supporting documentation for the accounting department
Clerical: Performs a variety of clerical duties in support of the District; open and sort mail, maintain office supplies, prepare correspondence or other materials (typing, copying, filing, faxing or making phone calls as requested)
Secondary Responsibilities