Job Summary
The Guest Services Associate is responsible for handling daily admissions, ticketing, and in-house membership purchases while ensuring superior guest experience. This role also supports retail store operations, and cross-departmental collaboration to enhance the overall museum experience.
Key Responsibilities
Handle daily admissions, ticketing, and in-house membership purchases. Provide exceptional customer service, ensuring a welcoming and positive visitor experience. Act as a museum ambassador, assisting guests, resolving issues, and escalating concerns when necessary. Foster a positive, customer-centric work culture aligned with TCMU's core values.
Qualifications
Education
Required: High School Diploma
Experience
Required
- Minimum of 1 year experience in customer service or related field involving such interactions
Technical Skills
- Ability to handle basic mathematical processes
- Proficiency with Microsoft Office products
- Proficiency with POS systems
- Strong communication skills, written and verbal
Personal Attributes
- Ability to multi-task
- Great interpersonal skills dealing with all internal and external audiences
- Trustworthy, passionate, collaborative and decisive
- Curious and innovative in supporting objectives and efficient workflow
- Team player, high energy and ethics, able to flourish in fast paced environment with confidence
Core Competencies
- Customer Service Excellence: Ability to deliver exceptional guest experiences with professionalism, empathy and enthusiasm.
- Point of Sale & Cash Handling: Proficiency in handling transactions, managing sales reports, and overseeing financial processes with accuracy.
- Teamwork & Collaboration: Ability to work effectively with different departments to enhance visitor experience and operational efficiency.
Work Environment
The Guest Services Associate primarily works at the front admissions desk and uses a computer/POS system for 80% of tasks. Mobility is required to access the museum's four floors, with elevator access available. Company-branded attire will be provided by TCMU and is required during guest-facing shifts or events. This position is sometimes asked to support at the Spartanburg location under special circumstances (less than 5% travel required).
Physical Demands
- Use of a computer/POS system (80%)
- Interaction with staff, guests, and vendors (20%)
- Ability to be exposed to varying temperatures or weather conditions.
- Ability to lift and carry 25 pounds independently.
- Prolonged periods of standing and walking on various surfaces, including stairs, uneven terrain and outdoor areas.
- Ability to stand, stoop, kneel, climb, bend, push, pull, crouch, reach and climb when inspecting or engaging with guests/exhibits.
- Visual acuity to inspect facilities and exhibits for safety, cleanliness, and functionality.
- Ability to hear alarms, equipment sounds, and verbal instructions in noisy environments.
- Tolerance for a dynamic, sometimes noisy and busy environment.
- Ability to communicate via telephone, email, video conference and email.
Equal Opportunity Employer
TCMU values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or any other protected status.