Guest Services Agent / M Club Social Hour Attendant

City, State:

Boulder, Colorado

Join Our Team!

Guest Service Agent / M Club Social Hour Attendant

Do you love meeting new people, creating memorable experiences, and being part of a fun, energetic team? We''re looking for a Guest Service Agent / M Club Social Hour Attendant to help deliver exceptional hospitality every day!

What You''ll Do:

Welcome guests with a warm smile and provide outstanding service at the front desk

Assist guests with check-in, check-out, and local recommendations

Host our exclusive M Club Social Hour, creating a welcoming and engaging atmosphere

Serve refreshments and ensure the M Club remains clean, stocked, and inviting

Build connections with guests and help make every stay unforgettable

What We''re Looking For:

Friendly, outgoing personality

Passion for customer service and hospitality

Ability to multitask in a fast-paced environment

Team player with a positive attitude

Flexible schedule, including evenings and weekends

Why You''ll Love Working With Us:

Marriott hotel discounts around the world

Competitive pay and benefits

Growth and development opportunities

Fun, supportive team culture

Opportunities for recognition and rewards

Every Day Is Different!

One moment you''ll be helping a guest plan the perfect Boulder adventure, and the next you''ll be hosting an engaging social hour where travelers can relax, connect, and unwind. If you enjoy variety, people, and creating exceptional experiences, this is the job for you!

Apply today and start your hospitality career with Marriott!

Title: Guest Service Agent

Location: Boulder, CO

FLSA: Non-Exempt

Status: Part-time,

Reports to: Guest Services Manager

Pay: $20.00 an Hour

Pay Range: Enter hourly rate range or salary range depending on position

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Work Environment:

• Primarily indoor work within the hotel's front desk and lobby areas.
• Requires standing and walking for long periods throughout the shift.
• Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
• Flexible schedule required, including availability for evening, weekend, and holiday shifts.
• Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Title: Social Hour Attendant

Location: Boulder, CO

FLSA: Non-Exempt

Status: Part-time

Reports to: Guest Services Manager

Pay $21.00 an hour

Job Summary: The Social Hour Attendant is responsible for delivering complimentary beverages and food to hotel guests while providing exemplary customer service. This role ensures compliance with food safety and alcohol-serving regulations and creates a welcoming experience for all guests.

Essential Functions and Duties:

• Engages with guests while delivering complimentary beverages and food.
• Taps kegs and prepares beverages, ensuring compliance with alcohol-serving regulations.
• Prepares and serves food following food safety standards.
• Verifies the legal drinking age of guests and adheres to alcohol safety guidelines.
• Orders social hour beverages and snacks as necessary.
• Follows hotel procedures for providing complimentary beverages to guests.
• Maintains a clean and organized work area during the social hour.
• Ensures all state and company requirements for serving alcohol are met.
• Maintains regular attendance and adheres to prescribed work, break, and meal periods.
• Complies with hotel dress code and grooming standards.
• Observes and follows safety and security protocols during service.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• One to three months of related experience and/or training; or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions and correspondence.
• Ability to write simple correspondence and communicate effectively with guests.
• Must speak English fluently.
• Must be of legal age to serve alcohol.
• TIPS and Serve Safe certification required within 30 days of hire if not already certified.
• Strong customer service skills and ability to engage with guests in a friendly and professional manner.

Work Environment:

• Primarily works indoors in a hotel environment.
• Stands and walks for more than two-thirds of the shift.
• Regularly lifts and pushes/pulls objects up to 50 lbs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-10-28

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.