Guest Service & Retail Associate

Urban Nirvana Spa & Salon

  • Columbia, South Carolina
  • 7 days ago

    Highlights

    Your responsibilities will include: Client Management: Warmly greeting and assisting everyone who enters, managing the appointment schedule (check-ins/check-outs), and troubleshooting issues like late arrivals or missed appointments. Retail Excellence: Developing strong knowledge of our products to effectively assist shoppers, actively selling retail items, and working toward sales goals.

    Numbers & Facts

    LocationColumbia, South Carolina

    Description

    Guest & Retail Associate - Join Our Front Desk Team!
    Are you a people-person with a passion for customer service and retail? Urban Nirvana is looking for an enthusiastic Guest & Retail Associate to be the welcoming face of our spa and salon. You will set a warm, friendly, and professional tone for every client and staff member who walks through our doors.

    What You'll Do:
    As a key member of our front desk team, you will manage both administrative and operational duties, ensuring a smooth and enjoyable experience for all clients. Your responsibilities will include:
    • Client Management: Warmly greeting and assisting everyone who enters, managing the appointment schedule (check-ins/check-outs), and troubleshooting issues like late arrivals or missed appointments.
    • Communication: Handling all inbound and outbound phone calls, and maintaining professional communication with clients via phone, messaging, and email.
    • Retail Excellence: Developing strong knowledge of our products to effectively assist shoppers, actively selling retail items, and working toward sales goals.
    • Administrative Support: Performing administrative tasks such as booking appointments and utilizing the Point-of-Sale (POS) system for transactions.
    • Environment Upkeep: Helping to maintain the clean, fresh, and inviting environment of the spa and salon throughout the day.

    Who You Are:
    The ideal candidate is someone who is:
    • A natural people-person with excellent communication skills and a team-oriented mindset.
    • Committed to professionalism in all client interactions (in-person, phone, digital).
    • Eager to learn about new retail products and confidently recommend them to drive sales.
    • Experienced in a customer service or retail setting.

    Perks and Benefits:
    We value our team and offer a competitive benefits package:
    • Service perks & discounts.
    • Retail discount.
    • Paid time off.
    • Opportunities for growth.
    • Flexible scheduling.
    • Full-Time Employee Benefits (for those working 30+ hours per week): Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K.

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