Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our company, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with making reservations, handling guests complaints, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the company and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!
Responsibilities
- Greet every guest with a smile
- Assist guests with the reserving a tour
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
Qualifications
- High School Diploma/GED required
- Familar with computers
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment