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Guest Service Representative - Lead

Nothing Bundt Cakes

  • Omaha, Nebraska
  • 11 days ago

    Highlights

    Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.

    Numbers & Facts

    LocationOmaha, Nebraska
    IndustryRestaurant/Food Services
    Company Size20 to 49 employees
    Websitehttp://www.nothingbundtcakes.com

    Description

    Benefits:
    • Health insurance
    • Opportunity for advancement
    • Paid time off
    • Vision insurance
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discounts
    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,
    setting the mood and making a stop in the bakery an event worth posting about. You’ll
    get to play party planner by helping guests order the right cake for their celebrations
    and making sure their orders go off without a hitch. You’ll make everyone feel
    welcome, and you’ll create an environment of generosity, happiness, and joy in your
    community:


    But it gets even better:

    We offer flexible work schedules.
    We’re keeping it casual. T-shirts and sneakers are where it’s at!
    Cake discounts. Yummm!
    You don’t have to be 18 to work here, so students can join us.
    This job is fun. It’s literally a piece of cake!
    This is a great place to make new friends!
    You’ll get trained. Not only on crafting cake, but on growing your career.
    We love to celebrate and bring joy to the community.

    Accountabilities/Duties: 
    • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.  
    • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.  
    • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. 
    • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. 
    • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. 
    • Replenishes retail merchandise and cake display case to ensure a strong visual presentation. 
    • Assists the Crafter in preparing cake decorations and packaging supplies as needed. 
    • Help open and close bakery including closing down registers. 
    • Learn to help build marketing email lists to help find potential fundraiser avenues. 


    Benefits for Full Time: After 1 year of service, Paid Time Off and 401K
     
    Work Availability: 
    Must have the flexibility to work various shifts, including mornings, evenings, weekends and holidays, based on changing business demands. 




    Apply now. Joy is the job.
    Compensation: $15.00 - $18.00 per hour

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





    Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

     

    California Applicant Privacy Policy

     

    About Company

    At Nothing Bundt Cakes our goal is to create a cake that not only reminds you of home, but also opens you to a new world. And while that’s no easy request, the hand-crafted recipes are more than up to the task. Each recipe only uses the purest ingredients; real eggs, butter and cream cheese, all to bring you bundt cake perfection.

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