About Woodhouse Day Spa
Woodhouse Day Spa is a modern luxury day spa dedicated to delivering results-driven treatments and exceptional hospitality in an elevated, serene environment. Our Guest Service Center is often a guest's very first impression of Woodhouse — every call is a chance to build trust and set the tone for a five-star experience.
The Opportunity
We are seeking a warm, sales-savvy Guest Service Center Representative to convert inquiries into confirmed, secured appointments from our central Guest Service Center. This is a revenue-generating role where your ability to listen, recommend the right services, and secure bookings directly impacts business performance.
What You'll Do
Answer inbound guest calls within 3 rings using our standard greeting
Recommend services and enhancements based on guest needs
Book appointments accurately in Meevo across all locations
Secure a card on file for every booking to hold the reservation
Resolve guest concerns and follow up with at-risk guests
What We're Looking For
1+ years of customer service experience, preferably phone-based
Excellent verbal communication and active listening skills
Comfort with sales conversations and suggesting upgrades
Attention to detail and accuracy in data entry
Flexible schedule including some evenings and weekends
What Success Looks Like
Achieving a 35%+ enhancement/upsell rate
Zero booking errors
Converting hesitant callers into confirmed, excited guests
What We Offer Competitive hourly rate based on experience
Performance bonuses available for exceeding KPI targets
Benefits available for full-time employees
A clear career growth path into Front Desk, Assistant Manager, or Operations roles
Continuous training on services, scripts, and systems
If you love connecting with people over the phone and want to be the first five-star impression of Woodhouse, we'd love to meet you.
To apply, email your resume to careers@carmel.woodhousespas.com or visit woodhousespas.com/careers.
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.