Each day, our lifework is to make the highest quality product, to maintain excellence, to serve our community with our hands and our hearts and to work as a team with love and empathy. As Guest Service Lead, you'll play a direct role in shaping the guest experience and have real opportunities to grow into greater leadership responsibility as we grow.

Guest Service Lead

Born & Bread Bakehouse | 1113 S. Florida Ave., Lakeland, FL 33803 | Full-Time

About the Role

Born & Bread Bakehouse is seeking an experienced Guest Service Lead to oversee our front-of-house team and ensure every guest receives an exceptional experience. This is a hands-on leadership role for someone who takes pride in high standards of service, enjoys mentoring others, and wants to grow with a company that values craftsmanship and community.

What You'll Do

• Lead and coach the guest service team to deliver consistent, high-quality service
• Set the tone for a welcoming, well-run guest experience during every shift
• Train and onboard new team members, reinforcing service standards and bakery procedures
• Support day-to-day operations, stepping in to resolve guest concerns and keep service flowing smoothly

What We're Looking For

• Prior experience in guest service, retail, or hospitality leadership preferred; no formal education required
• Ability to lead by example, motivate a team, and communicate clearly under pressure
• Availability for full-time, on-site work, including 10-hour shifts and weekends
• A genuine commitment to quality and guest satisfaction

Compensation & Benefits

• Paid time off and employee discounts
• Paid training and ongoing development
• Profit sharing, plus tips and bonus opportunities

Why Born & Bread Bakehouse

We're a community-focused bakery built on quality ingredients and genuine hospitality. As Guest Service Lead, you'll play a direct role in shaping the guest experience and have real opportunities to grow into greater leadership responsibility as we grow.

Each day, our lifework is to make the highest quality product, to maintain excellence, to serve our community with our hands and our hearts and to work as a team with love and empathy. Together we will create, learn, and travel through life. We were made for greatness.
At Born + Bread, we are on a mission to make great products with integrity and joy, but we are only as great as the people who work for it. We’re looking for the ones reaching for excellence with everything they do. We’re looking for the committed, the focused ones, the humble.

Salary

$20.00 - $25.00 per hour

Benefits

Tips, Other, Bonus pay, Paid time off, Flexible schedule

Job Type

Full time