Guest Service Attendant

Job Description

Guest Services Attendants are the heart of our customer experience. The work of a Guest Services Attendant is vital to the success of the marina and the property as a whole. Guest Services Attendants must take pride in their work, have a can-do attitude, and maintain a positive, guest focused mindset.

Responsibilities

Guest Services Attendants are responsible for the following:

• Assisting guests and tenants with general needs

• Informing guests and tenants of marina and property services and offerings 

• Communicate observations and concerns regarding the state of the property and equipment to management.

• Resolving minor guest concerns 

• Maintaining the cleanliness of employee and guest facing work areas

• Stocking and tidying shelves and displays  

• Assisting in inventory management

• Being knowledgeable and able to communicate water laws and rental safety guidelines

• Communicating clearly and effectively over the phone

• Learning and understanding booking and point-of-sale systems

• Other tasks as necessary 

Guest Services Attendants interact with nearly all guests that come through the property. It is important that Guest Services Attendants maintain a positive attitude, and be friendly and accommodating of guests and tenants. Guest Service Agents are the ears of our operation. Communication of issues with the docks, guests to management are of the utmost importance.