Guest Service Assistant

Guest Service Assistant,Holiday Inn Express Braintree, Braintree | Kew Green Hotels

313775 http://careers.kewgreenhotels.com/job-details.aspx?jobid=313775 false

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Guest Service AssistantHoliday Inn Express Braintree Panners Roundabout , Notley Cross, Braintree, Essex, CM77 7AB

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Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You'll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.

Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

This role reports directly to the Guest Service Manager.

What you'll do

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

What we're looking for

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you're friendly, motivated, and love making people's day, this could be the role for you!

What's in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next steps

If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person.

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we're here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

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Holiday Inn Express Braintree Panners Roundabout , Notley Cross, Braintree, Essex, CM77 7AB

• Job RefKGH12530
• BranchHoliday Inn Express Braintree
• LocationBraintree
• Salary/Benefits£12.71 per hour plus benefits and monthly service charge
• Contract typePermanent
• HoursPart Time
• Shift pattern06.45 to 15.15 or 14.45 to 23.15 - Includes evenings, weekends and holidays
• Date posted20/10/2026
• Closing date17/11/2026

A 15-minute drive from Stansted Airport and just over an hour by train from central London, the Holiday Inn Express Braintree hotel offers a quiet, comfortable place to rest and recharge on the edge of the English countryside.

Keen shoppers will delight in designer brands at Freeport Braintree mall, and outdoor enthusiasts can hike through Great Notley Country Park. Guests with business in Braintree or nearby Colchester have a handy base for operations with 2 fully equipped meeting rooms - though you might prefer to talk shop at nearby Braintree Golf Club. Less than 10 minutes from the wedding venues of Fennes, Gosfield Hall and Leez Priory, this pet-friendly Braintree hotel is also popular with families visiting Essex on holiday.

Our cozy, smart guest rooms come with black-out blinds for a peaceful night's rest, while family rooms include a sofa bed for the kids. In the evening, head to the Great Room restaurant for a delicious home-style meal. Chelmsford City Racecourse is two miles away, and when the last horse has passed the post, the Lounge Bar makes a lively spot for drinks.

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Kew Green Group

1 Towers Place, Richmond, Surrey, TW9 1EG

Kew Green Group Limited is a company registered in England and Wales, Company Number 09027363, VAT Number GB 798600878

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