Guest Service Agent I

The Guest Service Agent reports to the Front Office Manager.

Essential Functions

• Ensure a delightful, seamless arrival and departure experience
• Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction
• Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up
• Process guest charges and payments accurately
• Ensure the proactive building of guest history
• Ensure accurate communication of information and guest requests by Front of House team members
• Work with all Front of House colleagues achieving continuous, seamless service
• Ensuring professional, efficient handling of reservations requests

Encouraging day to day up-selling of guest accommodation

• Other duties as assigned by the managers

Requirements

• Prior experience in hotel front office operations is preferred; prior experience in the luxury segment is strongly favored.
• Must possess excellent communication skills; fluency in English is required.
• Must be able to work a very flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
• Must have strong computer skills; expertise with Microsoft Office, Word, PowerPoint, Excel is required; experience with Springer Miller Systems is preferred.

Requirements

• A Bachelor's Degree in Hospitality or related field is preferred.

Full schedule flexibility required for this role