If you have previous Best Western front desk experience, a great attitude, a desire to provide outstanding customer service and you desire to join a company with unlimited career advancement potential, this is the opportunity for you!
Responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
· Performs all front office duties including check-in, check-out, reservations, etc.
· Maintains a high daily average rate (ADR).
· Answers inquiries pertaining to hotel policies and services.
· Ensures that all required reports are completed and submitted in a timely manner.
· Ensures guest satisfaction by responding to and resolving guest complaints.
· Are aware of what to do in the local market
· Maintains regular contact with the Housekeeping Department to ensure proper room status.
· Must wear required uniform. Must maintain a neat, clean, well-groomed appearance.
· Ensures that all guests are served.
· Notifies General Manager of guest comments.
· Performs other duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
BENEFITS
Enjoy team member travel benefits at Best Western and management company hotels nationwide
Participate in company PTO plan
Work in a friendly, comfortable, customer service driven environment
EXPERIENCE
Minimum of 2 years’ customer service experience. Previous front desk experience at a Best Western hotel, with Visual Matrix PMS experience is preferred but not required.