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Guest Room Attendant

Marquee Hospitality

  • Kansas City, Missouri
  • 30+ days ago

    Highlights

    General Requirements: Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

    Numbers & Facts

    LocationKansas City, Missouri

    Description

    Guest Room Attendant:
    Guest Room Attendant is responsible for maintaining clean and attractive guestrooms to Brand Standards while providing attentive, courteous, and efficient service to all guests.
    Physical Requirements:
    • Flexible hours Weekends & Holidays.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
    • Ability to stand during the entire shift.

    General Requirements:
    • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
    • Maintain regular attendance in compliance with our company Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform, nametag, and footwear.
    • Comply with Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
    • Must be able to maintain the confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
    • Maintain a warm, friendly, and positive attitude.

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