Guest Relations Supervisor

MINIMUM skills include, but are not limited to: Must be naturally enthusiastic, centered, and organized person to supervise the diverse personalities of the Front Desk staff. Updating the “package board” in the 601 conference room daily, keeping track of arriving guests with packages and communicating the correct information to the FD agents.

ESSENTIAL Job Functions for this role include, but are not limited to:

1. Supervise the front desk staff directly, maintaining and improving current department standards.
2. Assist in FD scheduling based on occupancy levels.
3. Provide and oversee training for newly hired Guest Service Agents, including updates to the training manual.
4. Assist Front Office Manager duties in keeping FD inventory/supplies updated and current; guest handouts, room keys and packets, brochures, etc . 
5. Oversee the wine reception in the 601 lobby; making sure there are enough glasses, and wine each night.  Keeping the wine and cheese area clean during the wine hour. 
6. Oversee the coffee and pastry setup daily, communicating with In Room Dining when more coffee or pastries are needed.  Ensuring cleanliness and organization of the coffee station area.
7. Updating the “package board” in the 601 conference room daily, keeping track of arriving guests with packages and communicating the correct information to the FD agents.
8. Ensure that the pending rooms log is being handled efficiently, which includes working with FD agents to manage the inventory. 
9. Head up daily stand up meeting, going over details that pertain to FD and Bell staff directly.
10. Assist Front Office Management by covering MOD shifts when necessary, and complete MOD report when covering closing shift.
11. Resolve guest issues, showing empathy and finding the best solution possible.  Listen to guest and show empathy before providing options for a solution, and follow up to ensure that all issues were resolved in a timely manner.
12. Work with Housekeeping to provide a seamless transition of the house on a daily basis. Monitor and report housekeeping discrepancies to housekeeping department and follow up with Front Office Manager for closure of any issues.

MINIMUM skills include, but are not limited to:

1. Must be naturally enthusiastic, centered, and organized person to supervise the diverse personalities of the Front Desk staff.
2. Must possess excellent communication skills combined with a pleasant personality and ability to make frequent eye contact.
3. Ability to speak, hear, read and write English, count, and file alphabetically and numerically with precision.
4. Ability to operate basic office equipment; computer and related programs, fax, copier, and scanner. Must be familiar with Microsoft Office software.
5. Capable of remembering guests names and using them frequently.
6. Must have a valid driver’s license and acceptable driving record.
7. High School Diploma or equivalent acceptable experience.
8. Must be able to stand on feet for 8 hour shifts.
9. Must be able to lift up to 20 lbs. on a regular and continuing basis.
10. Must have the ability to bend, squat and frequently lift up to 50 lbs.

Cavallo Point is a great place to work!  Join our team and grow your hospitality skills!  We offer a competitive wage, benefit package, 401k plan with a company match, property discounts and more!