Guest Experience Associate – Dublin, OH

The Guest Experience Associate creates a welcoming first impression for restaurant guests by providing friendly service in person and over the phone. This role manages guest seating, supports dining room coordination, and helps maintain guest satisfaction while contributing to efficient restaurant operations.

Responsibilities

• Welcome guests and provide courteous, professional service.

• Answer phone calls and respond to questions about restaurant services.

• Coordinate guest seating to support smooth dining room operations and service quality.

• Help ensure guest satisfaction and address requests or complaints professionally.

• Communicate with management and coworkers to support daily restaurant operations.

• Assist other team members with additional duties when needed.

• Maintain a clean, professional appearance and follow uniform and personal hygiene standards.

• Follow applicable health, sanitation, and workplace safety guidelines.

• Report unsafe conditions and use restaurant equipment and materials properly.

• Follow established workplace policies, procedures, and emergency protocols.

Qualifications

• One to two years of restaurant experience preferred.

• Enthusiastic and guest-focused attitude.

• Strong communication and interpersonal skills.

• Ability to work well with a team and take initiative.

• Adaptability and willingness to assist with different responsibilities.

• Commitment to providing excellent hospitality and resolving guest concerns professionally.

Compensation & Benefits

• Opportunities for career growth and internal promotion

• Employee dining discounts

• Health benefits for eligible employees

• Flexible scheduling

• Paid time off

• Designated major holidays off

• Inclusive and collaborative work environment