Guest Experience Associate - CocoNene International Market Place

About the role

Guest Experience Associate — CocoNene
International Market Place, Waikk | Full-Time and Part-Time

Build your skills. Help guests create something meaningful. Be part of a local Hawaii company that makes products—and builds opportunities—right here at home.

At CocoNene, the connection to Hawaii runs from the artists behind our designs to the teammates making products at our Kapolei factory and sharing them in our stores. Our locally made décor, gifts and personalized products connect creative, manufacturing and retail work here in Hawaii.

We’re looking for curious, engaged people for our flagship International Market Place store. This is active, hands-on retail: you’ll move throughout the store, start conversations, help guests personalize products and support teammates through changing priorities. The register is one part of the job; active guest engagement is central to every shift.

Pay and benefits

• Guaranteed base pay: $20/hour.
• Daily team bonus: After completing initial training, eligible teammates earn an additional $2/hour for all hours worked on days the store achieves its daily sales-per-customer goal. Bonus earnings are not guaranteed.
• Paid parking at International Market Place for all team members.
• Merchandise discounts across our sister brands.
• Full-time benefits include medical coverage, a 401(k) plan and paid time off, subject to eligibility.

What you'll do

• Welcome guests, ask thoughtful questions and recommend products that fit their interests.
• Share product stories, artist connections and our local manufacturing process.
• Help guests explore personalization and create meaningful gifts.
• Contribute to shared sales goals through helpful service and relevant recommendations.
• Notice guests and teammates who need support, and take action.
• Keep displays stocked and inviting; assist with wrapping, register transactions and opening and closing.
• Apply coaching, practice new approaches and take increasing ownership.

What you’ll bring

Warm communication, reliability, initiative and a willingness to learn. You’re comfortable working toward shared goals, asking questions and applying feedback. You want to build your skills and contribute to the team over time.

Retail or hospitality experience is helpful, but not required.

Japanese-language differential: An additional $1/hour for team members who demonstrate conversational Japanese sufficient to assist guests with products and purchases. Japanese is helpful, but not required.

Teamwork and growth

Our sales are team-based, with no individual commission. Guest engagement, customization, wrapping and floor support all contribute to our shared results.

We’ll teach you our products, selling skills and performance measures through demonstration, practice and feedback. We’ll invest in your growth, and we’ll expect you to take ownership of it.

Growth may include deeper skills, training others, leadership or contributions beyond the store, depending on readiness and business needs.

Schedule

Night availability and at least one weekend day are required. We operate year-round, including holidays. Expect substantial standing and movement. FT/PT teammates share the same standards.

Apply with your résumé. We’d love to learn what interests you about CocoNene.