GSOC Intelligence Manager (Program Manager)

Crisis24 is seeking a GSOC Intelligence Manager (Program Manager) with strong global intelligence and travel risk experience to lead a team of analysts supporting a dedicated 24/7 Global Security Operations Center. This role serves as a key liaison between Crisis24 and the client, overseeing daily GSOC operations, intelligence delivery, incident response, team development, and program performance.

Crisis24 is seeking a GSOC Intelligence Manager (Program Manager) with strong global intelligence and travel risk experience to lead a team of analysts supporting a dedicated 24/7 Global Security Operations Center.

This role serves as a key liaison between Crisis24 and the client, overseeing daily GSOC operations, intelligence delivery, incident response, team development, and program performance.

What You'll Do

• Lead and mentor a team of GSOC analysts
• Oversee 24/7 intelligence operations, incident response, and crisis management
• Set priorities and ensure timely delivery of intelligence products and client requirements
• Develop and maintain SOPs, protocols, and operational processes
• Provide intelligence briefings and reporting to client security and business leaders
• Serve as a trusted client liaison and anticipate evolving security needs
• Monitor program metrics, quality, and performance
• Support hiring, training, scheduling, performance management, and team development
• Backfill analyst shifts as needed
• Collaborate with Crisis24's global intelligence and security teams

What You'll Bring

• Bachelor's degree required; Master's preferred
• 7+ years of experience in intelligence analysis, threat assessment, incident response, or related security operations
• Previous24/7 GSOC experience strongly preferred
• Experience leading or mentoring analysts
• Strong intelligence research, analytical, writing, and briefing skills
• Experience managing client relationships and presenting to senior stakeholders
• Strong problem-solving, organization, and communication skills
• Ability to work independently in a fast-paced environment
• Foreign language and international travel experience preferred
• Proficiency with Microsoft Office; Google Earth/Maps experience a plus

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.