Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237
Compensation Pay Range: Minimum Offer $95,388.80 Maximum Offer $149,364.80 Now Hiring: Growth Program Manager
Summary: The Senior Program Manager, Growth & Strategic Initiatives is responsible for leading and coordinating complex, cross-functional programs that support Presbyterian Healthcare Services' growth strategy. This role manages a diverse portfolio of initiatives, including technical implementations (e.g., CRM platforms), ambulatory clinic development, and service line expansions, while also providing direct support to the Chief Growth Officer (CGO) on priority strategic projects.
This position requires strong program management discipline, comfort operating across clinical, technical, and operational environments, and the ability to translate strategy into executable plans and executive-ready materials. This role ensures alignment across the enterprise, to include, as appropriate, technology, delivery system, health plan, finance, human resources, risk management, and other key stakeholders. This role drives structured execution, risk management, and stakeholder communication from initiation through sustainment.
Success requires strong expertise in program management, system implementation, and the ability to translate strategic business needs into actionable technical plans. This role will report directly to the Chief Growth Officer and will collaborate across the CGO leadership team and our executive cross functional stakeholders.
Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)
Responsibilities:
• Program Leadership & Delivery • Lead end to end program delivery for enterprise initiatives including technical programs such as CRM implementations and other growth strategies such as the building of new ambulatory sites and service line expansions. • Develop program roadmaps, charters, success criteria, KPIs, and reporting frameworks. • Drive cross functional alignment among IT, business operations, HR, finance, sales, and other partner areas.
• Ambulatory clinic planning, development, and opening • Service line expansion initiatives across clinical and operational domains • Develop and maintain program plans, timelines, milestones, dependencies, and risk mitigation strategies • Coordinate cross-functional teams including IT, clinical operations, finance, facilities, marketing, compliance, and external partners
• Technical Execution & Architecture Alignment • Partner with engineering, architecture, and security teams to ensure technical viability and alignment with enterprise standards • Translate business requirements into clear technical deliverables, sprint plans, and integration specifications • Oversee vendor coordination, SOWs, and solution delivery expectations • Ensure alignment between technical solutions and operational workflows
• Stakeholder Communication & Change Management • Own communication plans, steering committee updates, executive summaries, and status reporting • Manage expectations and decision making across diverse stakeholder groups • Support change management activities including training, documentation, and user adoption planning
• Risk, Issue, and Dependency Management • Identify risks early, develop mitigation plans, and escalate critical blockers as needed • Coordinate dependencies across technology teams, external vendors, and business units • Ensure compliance with security, data governance, and regulatory requirements
• Operationalization & Post Launch Support • Transition projects to operational teams with clear support models, SLAs, and process handoffs • Monitor adoption, performance trends, and continuous improvement opportunities • Support long term optimization of implemented systems and clinical service lines expansions and clinics as appropriate
• Strategic & Executive Support • Act as a strategic thought partner to the Chief Growth Officer on priority initiatives • Support development of executive-level materials, including PowerPoint presentations, briefing decks, and decision documents for ELT, Board, and external audiences • Assist with synthesizing complex information into clear, concise narratives for senior leadership • Provide ad hoc support on high-priority strategic projects as needed
Qualifications:
Required Qualifications:
Preferred Qualifications:
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness: Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services: Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services