Accreditation Standards, Coaching, Corporate Policies, Customer Satisfaction, Customer Support/Service, English Language, Federal Laws and Regulations, Futures, Geography, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Providers, High School Diploma, Identify Issues, Insurance Regulations, Logistics, Maintain Compliance, Mentoring, Microsoft Office, Multilingual, Order/Customer Fulfillment, Performance Reviews, Pharmacy, Problem Solving Skills, Process Improvement, Quality Metrics, Retail, Spanish Language, Staff Training, State Laws and Regulations, Sustainability, Team Lead/Manager, Web Browsers, Workforce Management
Group Supervisor Fulfillment Center
Address: 6275 WINCHESTER BLVD,CANAL WINCHESTER,OH,43110-00000-01408-M
Job ID 1816191BR
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Job Summary:
Responsible for supervision of team members within the fulfillment center environment. Provides daily support to pharmacy fulfillment center team members to ensure they provide a first in class experience to Walgreens patients and customers. Monitors and reviews the day-to-day work of team members.
Job Responsibilities:
- Resolves and/or provides technical advice on complex or critical issues
- Determines and initiates appropriate resolution for escalations. Reports issues/concern, when appropriate.
- Supervises daily activities of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards.
- Responsible for coaching and developing team members and leads.
- Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.
- Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvements.
- Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
- Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- Bachelor's Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.
- Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.
- Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
- Experience with MS Office Suite.
Preferred Qualifications
- Experience applying knowledge of Workforce Management Systems (WMS)
- Bi-lingual in English and Spanish.
- Experience working in a pharmacy fulfillment setting.
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $56800 - $91100 / Salaried
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W
Walgreen Co
Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry.
Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise.
At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis.
Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance.
Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.
10,000 employees or more
https://www.walgreens.com/