Group Sales Coordinator

EssentialDuties andResponsibilities:Listthejob'smostimportantfunctionsandresponsibilities.Includeallimportantaspectsof thejob,whetherperformeddaily,weekly,monthly,annually,oranythatmayoccuratirregular intervals.

• Preparation of client quotes and data required for billing.

• Preparebillingandfinaleventdetailsforbookedgroupsandevents.

• Analyze and reconcile accounts to identify outstanding balances.

• Communicate with customers to negotiate payment plans while maintaining exceptional customer relations.

• Set up and maintain new client data list as well as existing master sale records.

• Comfortable with system interfaces including exporting/importing data among various systems.

• Review, rewrite, update contracts for potential clients.

• Maintain and track inventory from promotional products. Assist in ordering.

• Generate sales leads through the research of community events, business activity and social events.

• Develop and track the progress of booked events in our hotel/banquet hall/conference rooms.

• Perform somewhat repetitive but essential duties for the sale team.

• Proficient in Excel and other Microsoft Office products.

• Preparewrittencorrespondenceforweeklyreports.

• Preparebillingandfinaleventdetailsforbookedgroupsandevents.

• Assist in the welcoming ofguestandclientsthatarecomingtothefacilitywho have booked events.

• Responsibilitiesinclude supporting thesale of guestrooms,meeting spaceandotherservicestocustomergroups, managingaccounts, andconductingsite inspections,prospectingandgeneratingnewbusiness.

• Responsibleforestablishingcustomerrelationshipsthatwillencourage repeatbusiness.

• Mustpromotecooperationandteamworkbetweenallemployeesandalwaysprovideexemplaryguest

servicesto maintaindepartmentefficiencyandcompleteguestsatisfaction.

• Assureanenvironmentwhichemphasizescooperation,communication,andteamwork withalldepartments.

• Support compliancewithallinternalproceduresandregulatoryrequirements,includingthoseassociatedwith underage andintoxicatedguests.

• Supportcurrentlawandpolicytoprovidea workenvironmentfree fromillegalanddiscriminatorybehavior.

• Completejobduties withminimalsupervision,maintainacceptableattendance,anduseappropriatejudgment.

• Jobduties,tasks,workhours,work requirements,andotherduties asassigned maybeaddedorchangedatanytime.

Knowledge,Skills,andAbilities:

Associatesdegreepreferred,orequivalentworkexperience.

• Minimumoneyearofpriorhotelorgroupsalesexperience.

• Musthaveexcellentverbalandwrittencommunicationskills.

• Knowledge ofguestroom sales,planningandexecutionofsalessolicitationeffortsthatareconsistentwithestablished thesalesandmarketingobjectives.

• Possessorganizationalskillstofunctioneffectivelywithattentiontodetailwhilemeetingestablisheddeadlines.

• Maintainandpromoteaprofessionalappearanceanddemeanor.

• Abilitytothinkoutsideoftheboxwitha keenawarenessof trendsandopportunities.

• Abilitytoimplementhighlyleveragedprogramscompany-wide.

• Workinafast-paced,busyenvironmentwhilemaintainingphysicalandmentalstaminaforsignificantperiodsoftime andthepropermentalattitudeandabilitytodealeffectivelywithguests,management,employees,and

outsidecontacts.

• Abilitytoanalyze,interpretdepartmentneedsandresults,andsolvecomplexproblemsunderpressure,andmeeting deadlinesinaninterruptiveenvironment.

• Excellentcustomerserviceskillsandtheresiliencytodealwithdifficultguestsinalltypesofbusiness

conditionsandwork effectivelyandcourteouslywithfellowemployees.

• Abilitytomaintainstrictconfidentialityincluding,butnotlimitedto,playeractivity,claimactivity,financialdata, marketingplans,and policies.

• Abilitytosolvecomplexproblemsandmaintainmentalconcentrationfor significantperiodsoftime.

• Abilitytoperformassigneddutiesunderfrequenttimepressuresandinaninterruptiveenvironment.

• Abilitytoperforma broadvarietyoftasksanddeadlineswithanirregularworkschedule.

• Abilitytocommunicateeffectivelywithguestsandalllevelsofemployeesinbothoralandwrittenform.

• Abilitytoworkincasinoandofficeenvironmentwithexcessivenoiselevels,brightlights,andsmoke

environment.

• Knowledgeofallfacilitiesandpromotionaleventsavailabletoguestsonproperty.

• Hastheresiliencytodealwithdifficultguestsinalltypesofbusinessconditionsandtheabilitytoworkeffectivelyand courteouslywithfellowemployees.

JobSpecialized:

A soundunderstandingofandskillinseveralactivitieswhichinvolvea varietyofpracticesandprecedents ora basicunderstandingofthetheoryandprinciplesofthediscipline.TypicallyrequiresanAssociate'sdegree(A.A.)or equivalentfromtwo-yearcollegeortechnicalschool;ortwoyearsrelatedexperienceand/ortraining;orequivalent combinationofeducation andexperience.