Group Reservations Coordinator | Full Time

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Group Reservations Coordinator | Full Time

Hyatt Regency

Hyatt Regency Salt Lake City

US - UT - Salt Lake City

Reservations

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Req ID: SAL001627

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Summary

Elevate Your Career at the Premier Hotel in Downtown Salt Lake City

At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We're looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you'll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service.

At Hyatt, we believe our guests choose us because we genuinely care about their experience. We're dedicated to providing excellent service and creating moments that make a lasting impact.

Our team thrives in a supportive environment that encourages growth and rewards hard work. Whether you're aiming to advance your career, learn new skills, or find a place where you can make a difference, we're excited to have you on board.

We would enjoy meeting you in person, with the possibility of an on-the-spot Job Offer! Please join us for Open Interviews / "Walk-in Wednesday"

Interviews will be held onsite at Hyatt Regency Salt Lake City from 12:00 PM to 4:30 PM at our beautiful hotel:

Hyatt Regency Salt Lake City

170 S W Temple

Salt Lake City, UT 8410

For Meeting Room location, please check in at the Security Office for more information.

Why Hyatt Regency Salt Lake City?

Benefits and perks include but are not limited to:

• Discounted & Complimentary hotel room nights
• Receive up to 8 Paid Float Days upon hire! *Dependent on hire date
• Enjoy complimentary meals in our colleague Cafe for every shift worked
• Medical, Dental, Vision Insurance - Full-Time colleagues can enroll after just 30 days!
• 401K retirement savings plan and company match
• Up to $1,000 in educational assistance per year
• Opportunities to work and visit Hyatt Hotels and Resorts around the world

For more detail and an exclusive list of benefits apply today! Or join us for our next Walk In Wednesday

The Group Coordinator is responsible for the following and will report to the Director of Revenue Management. This position is Full Time at 40 hours per week.

• Ensure all reservations are accurate
• Work closely with Sales, Event Sales and Event Planning Managers to ensure group reservations meet client's expectations and ensure guest satisfaction
• Ensure all group reservations and blocks are entered and maintained accurately.
• Directly communicate with clients for guest room specifications, changes and cutoff date reminders
• Monitor group pickup; requesting new group rates from the revenue team in the event of after cut-off date requests, room type upgrades, or room requests exceeding contracted allotments
• Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations
• Ensure all pertinent group information is turned over to the Front Office Leadership upon arrival of the group as the Front Desk will be handling most changes after arrival
• Process individual VIP and priority reservations as requested via internal requests
• Monitor late cancellations, deposits and accuracy of system settings
• Complete Package, Promotion and Upgrade Pricing review for Comp Set bi-monthly
• Participate in generating revenue with upsells, promotions, and packages
• Produce daily reporting for the revenue team and directly manage group forecast updates in the revenue management system
• Other items to support reservations, revenue, front office, sales and events as they appear

Qualifications

• Intermediate knowledge of Word, Excel and Opera (Property Management System)
• Excellent attention to detail
• Excellent multi-tasking and organizational skills
• Excellent time-management skills
• Excellent customer service and interface skills

Apply

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