Group Product Manager

Position Description:

• Provide thought leadership and define the vision and Objectives & Key Results (OKR) for assigned product portfolio
• Analyze product performance data and user feedback to drive data-driven decisions for product enhancements and future iterations.
• Collaborate with product leadership team to define and shape the product strategy and feature roadmap based on business goals, user research and data.
• Prioritize product features and improvements, with the goal of delivering value to the end users and impact to the business.
• Engage with internal and external stakeholders to understand their needs, gather feedback, and communicate product plans and updates effectively.
• Manage, mentor, and guide a team of IT product managers, fostering their professional growth and performance.
• Set clear objectives and expectations for the team and ensure they have the necessary resources and tools to excel in their roles.
• Conduct regular performance evaluations and offer feedback to team members to help them continuously improve.
• Support the team in defining product requirements, user stories, and acceptance criteria for development teams to follow during the software development lifecycle
• Ensure that the product development process adheres to best practices, agile methodologies, and quality standards to deliver products on time and within budget.
• Monitor the progress of ongoing projects, identify potential roadblocks, and take corrective actions to keep projects on track.
• Foster strong partnerships with engineering, design, marketing, and other relevant teams to ensure smooth product development, launch, and post-launch support.
• Manage expectations and provide regular updates on product development progress, milestones, and potential changes in scope.
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field.
• Proven experience as a Product Manager building software or in a similar leadership role within the IT industry.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) and workflow management tools like Jira/Confluence or ADO.

Relevant Work Experience:

• Experience with leading a team of product managers, product owners, or business analysts to build innovative digital products
• Experience building and optimizing workflow management products and/or chat & messaging capabilities for internal users supporting customers is a plus
• Proven track record of working with UX designers to create experiences that are driven by qualitative user research and prototyping
• Breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments
• Developing and implementing processes, methods, and tools to increase efficiency and accuracy
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Solid analytical and problem-solving abilities, leveraging data to inform decision-making.
• Business acumen and the ability to align product strategies with organizational goals.
• Familiarity with technology trends and the ability to anticipate market needs and opportunities.
• Strong understanding of software development processes and methodologies, particularly agile practices.

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