Group Operations Manager

Job Description

Group Operations Manager

Jersey City, New Jersey

Job Summary

To ensure account retention, generate revenue at the account level, and fulfill all project deliverables according to customer requirements through effective team management and monthly reviews.

Key Responsibilities

1. To ensure generation of revnue at account level.

2. To focus on retaining accounts slated for renewal or maintaining high levels of customer satisfaction (ACSAT).

3. To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews

4. To identify attrition percentage in accounts and take up initiatives to reduce the same

5. To implement Profit Implement Plan (PIP) through levers like Automation.

6. To ensure absorption of freshers as per the defined account targets

7. To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.

Skill Requirements

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Other Requirements

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Maximum Salary (US): 120,000

Minimum Salary (US): 100,000

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.