Group Experience Specialist

We are seeking an experienced and motivated Group Experience Specialist to join our team. In this role, you will support all facets of the planning, coordination, and execution of high-impact group experiences, while playing a key role in broader department initiatives.

Your Role on the Team

Group Experience Coordination & Game Day Execution

Oversee logistics for group experiences including theme nights, performances, tunnels, court time, and other fan activationsServe as the on-site lead for game day group experiences, ensuring a seamless fan journey from arrival to post-event follow-upCoordinate giveaways, signage, and branded activations related to group outingsManage and provide day-to-day leadership for the six-member, part-time Game Day Experience Crew, including scheduling, training, communication, assignments, and game-day execution

Cross-Functional & Client Communication

Collaborate with Game Presentation, Arena Ops, Community Impact, and Marketing teams to align on timelines, assets, and execution plansServe as a liaison between clients and sales reps to ensure client expectations are understood and exceededTrack and catalog group event agreements, run-of-show plans, and related materials

Support, Strategy & Admin

Build internal trackers, asset libraries, and sales tools to streamline department workflowHelp maintain digital landing pages and sales materials for specific group campaignsAssist in collecting feedback post-event to support retention and upsell strategiesSupport Group Sales revenue and retention goals by delivering experiences that strengthen client relationships, encourage repeat business and create opportunities for future group outings

Additional Responsibilities

Build internal trackers, asset libraries, and sales tools like FEVO to streamline department workflow

Your Skills and Experience

Bachelor's degree in Business, Sports Business, Marketing, Communications, or a related field1-3 years of experience in event coordination, sales support, or fan experience (sports/entertainment preferred)Strong relationship-building skills, with a customer-first mindsetDetail-oriented and highly organized, with exceptional time-management skills to oversee multiple projects and ensure timely follow-upsExcellent problem-solving abilities, able to remain calm and focused in fast-paced, high-pressure situationsProficiency in CRM platforms, analytics tools, and presentation software to track performance and enhance sales effortsCommitment to delivering a white-glove service experience, ensuring client satisfaction and long-term retentionExceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiencesFlexible availability, including the willingness to work evenings, weekends, and select holidays as required for games and eventsFlexible availability, including the willingness to work evenings, weekends, and select holidays as required for games, events, and other business needsPerform additional duties and responsibilities as assigned based on departmental and organizational needs