Group Experience Associate (Part-Time) Department: Marketing & Visitor Experience Job Title: Group Experience Associate Job Classification: Part Time, $18/hr Reports to:Group Experience Manager Specific Duties & Responsibilities include, but are not limited to: Assist the Group Experience Team in: - Responsible for coordinating group visits, meticulously managing arrival and departure schedules, designing effective welcome and directional signage, and ensuring a streamlined ticket delivery process.
- Employ strategic sales techniques to upsell Cincinnati Zoo & Botanical Garden offerings to enhance revenue generation.
- Generate agreements and develop promotional and informational materials to effectively communicate terms and offerings.
- Ensure all necessary departments are prepared for group arrivals through internal communications before bi-weekly event planning meetings.
- Serve as the primary point of contact on the day of group events, facilitating communication between clients and internal departments to ensure smooth execution.
- Support Group Experience Manager with all office administrative duties including, but not limited to, running client payments, invoicing, ticket issuance, online ticket support, and weekly reporting.
- Provide day-of event assistance for special events as assigned.
- Oversee the inventory of materials, supplies, and tickets, ensuring efficient management and replenishment as needed.
- Follow all data entry protocols to maintain an accurate and abbreviated partner database.
- Troubleshoot, customize, and distribute corporate partner and area hotel program communications.
- Answer phone calls and emails regarding ticket sales/exchanges, tour groups, birthday parties and events, and general Zoo questions.
- Provide birthday planning and day-of support when needed.
- Display excellent customer service skills that support the Zoo’s INSPIRED visitor experience philosophy.
- All other assigned duties.
- Ability to work a flexible schedule (including holidays, weekends, and evenings) is required. Group events include daytime, evening, and weekends.
Successful candidates will embrace and continuously demonstrate the Core Values of the Cincinnati Zoo & Botanical Garden which include, but are not limited to: - Building Collaborative Relationships through open communication and active listening
- Positivity and Energy through positive attitudes and making time to celebrate successes
- Accountability, Mutual Trust and Respect through taking ownership of issues, learning from mistakes, treating others with respect, and doing what you say you're going to do
- Progressive Thinking through being a self-directed learner, and learning from others, thinking creatively and demonstrating relentless pursuit for improvement
- Pride, Passion & a Sense of Ownership through respect and care for the living collection, going the extra mile, always being an advocate for the Zoo.
Working Conditions/Position Requirements: - Employment is seasonal/non-benefited; Variable hours not to exceed an annual average of 30 hours per week.
- To be considered, candidate must be at least 21 years of age or older.
- Employment is contingent upon passing a drug & nicotine screen and background investigation.
- While performing the duties of the job, the incumbent is regularly required to stand, walk, and physically sustain long hours of manual labor.
- The incumbent will be exposed to outside weather conditions and must be able to lift/move/carry up to 25 pounds without assistance.
- Must possess a valid driver’s license and be insurable to drive a Zoo vehicle. Must have reliable transportation.
- Must be able to work a schedule that may include evenings, weekends and holidays.
- Experience in guest services important. Previous event experience a plus.
- Command of Windows-based software and applications is required. Must have the manual dexterity to use computer mouse and keyboard.
Knowledge, Skills, and Abilities - Communicative. Attentive to details and able to prioritize in stressful situations.
- Excellent organizational skills with ability to meet deadlines and independently manage multiple tasks and timely follow-through, with flexibility to adapt to changing needs and to work effectively with minimal supervision
- Willingness to seek and use available resources to support problem solving efforts
- Requires an individual who is highly professional, motivated, proactive, and helpful, who can gain cooperation through expertise, credibility, and building positive working relationships.
- Appropriate professional appearance, attitude, and personality to work effectively with Zoo staff members, guests, and the public.
- Possess excellent ability to develop and sustain effective working relationships within an organization; superior interpersonal skills; ability to work with diverse personalities; tactful; mature; flexible.
- Demonstrated customer service mentality and desire to make the Cincinnati Zoo & Botanical Garden the best possible zoo in the country through innovative Visitor Experience methods.
- Be timely and reliable in attendance and performance.
- Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo & Botanical Garden. Lives these on a day-to-day basis.
- Have demonstrated affinity for the Mission of the Cincinnati Zoo & Botanical Garden.
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