PURPOSE OF POSITION:
The successful candidate will have a familiarity with ID/OD grinding. Must have a minimum of 1 year of CNC experience, preferably ID/OD grinding. Candidate will facilitate time studies, test grinds, process development, and on/off site training. Travel (including overnight) is expected 60-80%.
QUALIFICATIONS & RESPONSIBILITIES:
- Able to prepare, setup and operate grinding/CNC equipment.
- Working knowledge of Fanuc and/or Siemens controls.
- Fluent in reading and writing CNC program code.
- Must possess blueprint/CAD interpretation skills, ability to interpret sketches, engineering drawings, etc.
- Must be able to work with close tolerances (imperial and metric).
- Understanding of inspection techniques, equipment, and gauges as well as micrometers, vernier calipers, etc.
- Perform machine demonstrations, test grinds, time studies, feasibility studies, runoffs, and process development.
- Review customer requirements and collaborate with Applications/Sales Team to determine proper tools, grinding wheels, and process selection.
- Conduct/facilitate training classes both in-house and at off-site facilities.
- Assist in prototype machine PLC and option testing of mechanical and control software functions.
- Demonstrate and instruct techniques, methods and procedures for machine tool equipment and related attachments and accessories.
- Provide technical phone support for customers, salespersons, and distributors. Identify and resolve customer problems and issues through remote means such as phone, video conference, e-mail etc.
- Utilize internal resources to identify and resolve service issues as needed.
- Communicate and coordinate application activities internally.
- Escalate/forward service calls to management if necessary.
- Organize and maintain documentation of application procedures.
ADMINISTRATION:
- Strong verbal and written communication skills.
- Complete reports after each application run-off, test, training, etc.
- Communicate follow up activities through reports and/or other electronic means.
- Complete application billings and expense reports in a timely manner.
- Must have good credit and make on-time payments corporate credit card.
- Available for after-hour phone support for key customers, service/apps engineers, sales as needed.
- Adhere to company policies and procedures.
- Strive to continuously find ways to improve processes and activities performed.
- Contribute towards improving the productivity of our company.
- Complete other tasks that are assigned by management from time to time.
LOCATION:
Hybrid/Remote: Elmira, NY or Elgin, IL or Traverse City, MI
- Requirements Must have a minimum of 1 year of CNC experience, preferably ID/OD grinding
- Fluent in reading and writing CNC program code.
- Must possess blueprint/CAD interpretation skills, ability to interpret sketches, engineering drawings, etc.
- Must have good credit and make on-time payments corporate credit card.
- Available for after-hour phone support for key customers, service/apps engineers, sales as needed.